Welcome to Microsoft Community, here your request will always be well received.
As we understand, you are trying to download your certificate as a PDF.
In this case, please follow the steps below to rule out browser-related issues:
Clear your browser’s cached data and cookies.
Use InPrivate browsing with Microsoft Edge.
Click on this link to go to Your Dashboard.
Log in using the email address you used to take the exam.
Go to download your certification.
If the previous steps does not work, we highly recommend to download your certificate in a Zip format after you have the file please click on it and your Certificate will be there as a PDF.
If the information was useful please click on “Yes” and the thread will be automatically -closed and locked.
Take into account that if we do not get an answer after two business days, the thread will be locked and closed, once it happen you cannot reply.
Have an excellent day,
Maria Isabel Parada Microsoft Community Support Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays) Estimated Response Time: Within 1 Business day
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