Getting an error while submitting the order in Pearson webportal - You have reached the maximum number of Microsoft Certification exams that can be scheduled. ---- Need help on priority

Hello Mahesh,

Thank you for contacting the Microsoft community.

I appreciate your dedication for Microsoft Credentials as I understand that you are having an issue with registering for your exam due to an error message that you have reached the maximum number of exams scheduled. Allow me to assist you with your concern.

For us to provide further options and recommendations, please share the information requested through the private message that I initiated. This will allow us to verify your profile. To access the private message, kindly click on the message icon under the "Question Info" as shown in the image below:

Please be advised that as per the register and schedule an exam page, effective January 16, 2023, you can have a maximum of two Microsoft Certification exams scheduled at a time, either on the same day or on separate days through Pearson VUE. You can schedule certification exams no more than 90 days in advance. You can reach out to the Pearson VUE support for additional information.

Moreover, we are doing our best to make your experience better and we would love to hear your insights by submitting your Feedback and Complaints online as this will help us and our exam delivery providers to improve your experience.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Sincerely,

Hello Mahesh,

Thank you for sharing the information requested.

Using the information you have provided, I have confirmed that you currently have 2 exams scheduled which is the AZ-900 and the AI-900 the previous MVTD discounts, with this, the reason you are receiving the error is due to the updated policy from Pearson VUE that there is a maximum of 2 Microsoft exams schedule at a time. Kindly refer to the Exam registration page to learn more.

Moreover, since you used MVTD discounts, we don't recommend cancelling the exam as the discount will not be reinstated. I recommend taking the AZ-900 exam first and once done, you should be able to schedule your exam using the voucher code.

Please let me know if further clarification is needed and I will do my best to help.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Sincerely,

Hello Mahesh,

I hope you are having a wonderful week.

As my goal is to make sure that I have assisted you completely, if further assistance is needed, please don't hesitate to reach out.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Sincerely,

Hello Mahesh,

I hope all is well with you.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,