Getting error "We encountered an unexpected error. Please try again later. If this issue continues, please contact site support"

Hi Priyanka,

Thank you for contacting the Microsoft Community.

I appreciate your for reaching out to us regarding the error message you encountered when trying to schedule your exam. I know how important it is for you to have an hassle-free experience in registering for an exam. Rest assured that I will provide the needed information to proceed.

We recommend that you do not use diacritics in the address section, as this is one of the possible reasons why you are receiving the error message. Additionally, if you are located in Canada or the USA, it is best to input only your state's abbreviation instead of the full state name.

To successfully schedule your exam, kindly sign into Learn using the same personal Microsoft account (MSA) you used to schedule your exam before. Moreover, I encourage you to conduct the basic troubleshooting steps listed below before scheduling your exam, to make sure that this is not a browser-related issue:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox) and try using your browser in InPrivate/Incognito. 

2. Clear browser cache and cookies and allow all cookies/third party cookies on your browser settings. 

3. Access the Browse Credentials and select the preferred exam. 

4. Then proceed to Register and schedule an exam  (refer to the hyperlinked texts for the steps)

5. If you are located in Canada or the USA, it is best to input only your state's abbreviation instead of the full state name.

6. If you're using a discount, you can check Vouchers and Redeeming discount on how you can use your discount.

If the issues persist after following the recommended suggestions above, kindly provide me with a step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) throughout the entire process, starting from the sign-in page up until the last page through the private message I have initiated along the requested information. This will allow us to investigate further and resolve the error you're encountering with exam scheduling.

For real-time assistance, you may also get in touch with Pearson VUE via call or email, and they will guide you in scheduling your exam. Below are their contact details:

• Pearson VUE: https://home.pearsonvue.com/microsoft/contact  (They typically respond within 3-5 business)

Meanwhile, if you are going to schedule an exam with a company discount, please reach out to the ESI Support Team. They are responsible for managing company discounts and coordinating with Pearson VUE regarding to schedule your exam. I have provided their direct contact details to the private message I initiated. Kindly use your work email address when creating a ticket with them:(They usually respond within 3-5 business days. )

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message

Best Regards,

Hi Priyanka,

I hope all is well with you.

I just want to follow up with you if you still need further assistance from our end. If so, please reply through the private message I have initiated along with the requested information. This will allow us to investigate further and resolve the error you're encountering with exam scheduling.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message

Best Regards,

Hi Priyanka,

We haven’t received any update from you. We’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards