Getting error while enroling for the AZ 900 Exam

Hi Aditya,

Before scheduling an exam, please try the troubleshooting steps below:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)

2. Try using your browser in InPrivate/Incognito

3. Clear browser cache and cookies  

4. Allow all cookies/third party cookies on your browser settings

5. Sign back in to your Microsoft Certification profile and try to update/schedule your exam.

If the above steps do not resolve your issue, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above and until you received the error.

You may upload your PSR through the private message I initiated along with the requested information.

To access your private message, please refer on the image below or click on this link.

The information will be forwarded to our Support Team for further investigation and resolution.

Meanwhile, you may contact an exam provider directly for immediate assistance in scheduling the exam for you.

For your reference provided below are the exam provider’s contact options:

For Pearson, Contact: 855-542-6924, +1-952-905-7472 (toll)

https://home.pearsonvue.com/microsoft/contact

For PSI, you may create a ticket from this link. For immediate response from PSI Candidate Care telephone numbers please contact:

US/Canada (toll free): 855.340.3887

US/Toll number for International Callers: 858.875.3686

For Certiport, you may visit this link: https://certiport.pearsonvue.com/Support.aspx

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,