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Getting secure browser test issue while entering exam on pearson Vue

I am getting a Secure Browser error while launching Pearson VUE "We are currently experiencing the connection issues. please close the secure browser and try again later". I tried as many times as possible to get in to thetest. But there was no luck I kept on getting the same error. Please help me rescheduling the test and a workaround to get rid of the error. I gave many tests through Pearson **Date Removed** This is the first time I was getting secure browser error. Looking forward for your help.

My concers is voucher expiring today.

I have created ticket with pearson ***REMOVED***

Candidate: Saravanan ***REMOVED***

Candidate ID: ***REMOVED***‎

Registration ID: ***REMOVED***

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy***  

Hi saravanan,

Thank you for contacting the Microsoft Community.

I totally understand that you encountered issue before your exam. Allow me to direct you to the appropriate team that resolves your issue.

For any technical issues encountered before, during the exam, and rescheduling, it would be best to contact your exam provider for real-time assistance, as they are the ones who can take appropriate action and offer you further instructions on how you can reschedule and take the exam again.    

   
Pearson VUE: https://home.pearsonvue.com/microsoft/contact (please select the correct region to be routed to the correct team)  

In addition, if you used a company discount, I highly recommend coordinating directly with ESI support since they are responsible in giving you another voucher that can be used to avail yourself of the discounted exam and rescheduling of your appointment. You may refer to the link below:  

      

ESI: http://esisupport.microsoft.com/en-US      

Let me know if you need further assistance and I will be happy to assist you with.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.   

Regards,

Marlon_M23
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except Public Holidays)
Estimated Response Time – within 1 Business day

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Hi saravanan,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question. 

 

Regards,

Marlon_M23
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except Public Holidays)
Estimated Response Time – within 1 Business day

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Great! Thanks for your feedback.

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Last updated May 26, 2025 Views 496 Applies to: