Give me back my PL-900 Exam

Hello,

It is the third case I open, you use to close my case without solve my problem.

You just closed THIS CASE without my agreement. 

Peter (your colleague Pearson VUE) said to me to:

1. CANCEL my PL-900 scehduled exam (already used and invoiced by Pearson VUE as discount code)

2. In order to see again the discount code into my Discount code area and use it again for the same or another exam

I did the point 1 but the Discount code didn't appeared again in my area and now I am withoud code and withoud exam but you already invoiced everything, so give me my exam!

Everything is registered in our CALL 11/02/2021 at 20:30. Go anc check that PETER your employee, asks to me to cancel my exam in order to have back my same discount voucher to re-schedule another exam...

Give me back my exam, the same PL-900. It is already payed and invoiced by you...

It was initially scheduled for thursday, 25/02/2021 17:00.

HERE the PAYMENT CONFIRMATION:

**PLEASE DO NOT RESPOND TO THIS E-MAIL**

This is an invoice for your order and should be kept as your receipt.

Pearson VUE
removed

US Tax ID: removed

INVOICE

Invoice Number:

removed

Transaction Date:removed

Ship To:

removed

Bill To:


removed



Quantity

Item ID

Description

Shipped To

Unit Price

Amount

1       removed

removed

removed

99.00

99.00

EUR

1

removed

FTE Exam 100% Discount

Not Applicable

-99.00

-99.00

EUR




Pearson VUE US is a business of NCS Pearson, Inc

Taxpayer Name and Address:
NCS Pearson, Inc
removed



Subtotal

0.00

EUR

Shipping:

0.00

EUR

Tax

0.00

EUR

Total

0.00

EUR

European Union Customers Only: If the tax amount is zero (0.00), this service may be subject to reverse charge procedures by the customer. Article 44 VAT Directive 200/112/EC applies.

Customers in India, UAE and Saudi Arabia, New Zealand and Australia, if the tax amount is zero (0.00), this service may be subject to reverse charge procedures by the customer.

Customers in United Arab Emirates and Saudi Arabia: This is intended to be a tax invoice.

Customers in India: This is not intended to be an official invoice; rather should be considered a payment confirmation and kept as your receipt for payment. The bill to address must match the address of the customer placing the order and you must supply a copy of your PAN ID to Pearson VUE prior to remitting payment.

If you have questions regarding your order or this statement, please visit our website, www.pearsonvue.com/contact for a complete listing of company telephone numbers and other contact information.

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Answer
Answer

Hello Hermilo,

 

We do apologize for the inconvenienced that this may have caused you.

 

To make sure that the discount will apply, please use your MS FTE credentials on the email address field and check eligibility.

 

In the event that the same issue persist, please provide us a PSR (Problem Steps Recorder) starting from the log in page until you reach the “Checked on eligibility of the email” page and the discount is not showing.

 

Please make sure to capture all these details and upload the zip file via private message along with the requested information so we may continue troubleshooting with you.

 

You may click here to access this feature:

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

 

Regards,

Darlene_J
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info


Last updated February 27, 2021 Views 160 Applies to: