Got a "Something went wrong" error when submitting my renewal exam for Azure Certified: Azure Administrator Associate credential. Credential expired after.

Certification expiry times are in UTC; you started the renewal before the expiry time (midnight UTC) but completed it after your certification had expired.

Renew your Microsoft Certification - FAQ | Microsoft Learn

Hello, Ghazanfar!

Thank you for contacting Microsoft's Community.  

Based on your inquiry we understand that you were not able to renew your Certificate due to an error. We are happy to help you!

Keep in mind that all Certifications expire at 11:59 PM Coordinated Universal Time (UTC) on the date of expiration. We encourage learners to take the Certification renewal assessment well before the Certification expires. To allow time for retakes or any unforeseen events

We are looking forward to your information. Just a heads up, remember to only send your private information through private message, in order to protect your data.

If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Kind regards,

Thank you Tatiana. I have responded to the private message.

I realize now that the expiry times are in UTC. However, if the renewal assessment has already been started before the expiry, the system should honour it in my humble opinion.

Hello, Ghazanfar!

Thank you for the information you have provided.

We want to let you know that your case was successfully assigned to our Team in charge of further review and assistance so they can review your renewal.

Hello, Ghazanfar!

Thank you once again for your time.

We want to keep you informed about the progress—we’re still actively working on resolving your issue with the assistance of our Specialized Team. Please allow up to five business days (excluding weekends) for an update.

Rest assured, we’ll continue sending follow-ups until we reach the designated response time.

We appreciate your patience.

Cordially,

Thank you for the update.

Hello, Ghazanfar!

Thank you so much for your patience.

We want to keep you informed about the progress—we’re still actively working on resolving your issue with the assistance of our Specialized Team. Please allow up to five business days (excluding weekends) for an update.

We’ll continue sending follow-ups until we reach the designated response time.

Thank you for your time and cooperation.

Sincerely,

Hello, Ghazanfar!

We hope this message finds you well, thank you for your patience.

We have received an update from the specialist team in charge, please find the detailed response via private message:

• Private Messages - Microsoft Community

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Wishing you a nice day,

Hello, Ghazanfar!

We hope this message finds you well.

We would like to know if the information provided solved your inquiry or if you need further help. Otherwise, we will proceed to close and lock the case the next business day.

Sincerely,

Hello, Ghazanfar!

We hope you are having a wonderful day!

Since we have not received a response from you, we will proceed in closing and locking this case. If you still require assistance, please post a new question. We will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either channel.

Wishing you the best,