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Has anyone else had problems with Pearson Vue proctored exam?

I checked in 15 minutes before my exam time got the following attached message. I contacted the support at PearsonVue website. They asked me to delete previous Vue software, all close all applications and then click on the check in link again. I tried but still gor the following attached error. I contacted the support team again and got this response: "The Program Coordinators will review the Case and they will contact you back via email with the resolution. Once the Case has been determined by the team, they will response you via Email."

Is there no better alternative to complete the exam in such cases? It feels like I have wasted 3 hours of scheduled time for no reason.

Answer
Answer

Hi Sulabh,

Thank you for your patience.

We received an update from the Pearson Vue support team. They inform that you can log into your account and re-schedule a new exam at your convenience. 

In case you still encounter future issues; they recommend taking the exam through the testing center rather than the OnVUE app.

Additionally, since we value your feedback, to improve the services being offered, kindly provide your feedbacks by clicking this page.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Ricky_S
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated November 24, 2022 Views 293 Applies to: