Having problems to retake a failed Exam on pearsonVUE

Hi Daniel,

Thank you for contacting the Microsoft Community.

I admire your determination to earn your AZ-400 credential, and I know how important it is for you to have your issue addressed regarding your registration for your second attempt. With this, allow me to provide you with more information and guidance.

For us to be able to best assist you, kindly provide us with the requested information through the private message I have initiated, as well as the step-by-step screenshot of the process you described in your issue using Problem Steps Recorder (PSR) (click this link for MAC device), starting from the sign-in page up until the last step that says there is no exam scheduled and where you are being charged.

Once received, we will be able to further locate and verify your profile, as well as gain better insight on your issue, so we can offer you the best recommendation and options regarding your second attempt.

Meanwhile, if you purchased the Exam Replay offer and you are trying to utilize the free retake included in the package, you may also contact the Mindhub Support Team for additional support as they can assist you best regarding your exam replay voucher.

I hope this helps, if you need further assistance or have other questions and clarifications, please feel free to reach back to me.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hello Daniel 

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

Regarding your query on issues related to exams, we need further support on this matter from our Exams Team who will be able to assist with this request.

At the same time, you can rest assured that the Exams Team will take good care of your issue and a solution will be provided.

We would like to inform you that we moved your thread from Certification Profile / Other to Microsoft Credentials / Exams / Exam Registration and Scheduling / Scheduling with Pearson Vue. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards,