Hello, Michelle!
Thank you for contacting Microsoft's Community.
Based on your inquiry, we understand that you have passed the required Exams for the Microsoft advertising certified professional, however, your badge was not received.
would like to let you know that your inquiry regarding the Microsoft Advertising Certified Professional Certificate is not managed through this channel, we only take care of Certifications listed in here: Browse Certifications and Exams | Microsoft Docs. That's why we want to invite you to reach the correct support team so we they can assist you accordingly and solve this matter as soon as possible:
Here is another link with more information about this kind of Certifications:
If you have any other question, let us know so we can further assist you.
Keep in mind that if no response is received within the next business day, the thread will be closed and locked.
Warm regards,