Hello i have just passed my AZ 104 exam but the certification isnt appearing on the credentials bit in the certificates section on microsoft learn.

Hello Sid.

Thank you for contacting Microsoft Community.

As we understand, you are missing the Certification for Microsoft Certified: Azure Administrator Associate.

We have started a Private Message where we will request details regarding your account to complete the evaluation process. You can access this private message on the top right corner of this page, as shown in the image below:

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.

We look forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked, and you will not be able to reply through either channel.

Best wishes,

Hello Sid.

We hope this message finds you very well.

We left a detailed response over Private Message, please refer to it and send us the requested information. 

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message. 

Wishing you a wonderful day,

Hello Sid.

We hope this message finds you very well.

We left a detailed response over Private Message, please refer to it and send us the requested information. 

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message. 

Wishing you a wonderful day,

Hello Sid.

Hope this message finds you great! Thank you for letting us know that you are now able to view your Certificate.

Following your concern, please note that we cannot delete any profiles for the candidate. To delete it please follow these steps:

1. Start an In-Private browsing session to avoid any browser related issues.

2. Sign into Microsoft Learn.

3. Click on your profile photo > Settings > Delete your profile

4. Click on "Delete profile".

Once you delete the profile for email address: Private Messages - Microsoft Community please access your moms email address to now unlink the email address: Private Messages - Microsoft Community This can be done once you are logged-in to your personal Microsoft profile then go to the “Certification profile” tab. From there, click the “Linked account” and select remove to the email address you plan to unlink. You may refer to the image below: 

Once you complete all of these steps please let us know so we change the email address from the MCID: Private Messages - Microsoft Community to your personal email address.

We look forward to your response. Keep in mind that if we do not receive a response, the thread will be closed and concluded after two business days.

Have an excellent Day!

Hi Nicole I have sent a response via private message can i get advice on what to do from here?

Hello Sidd.

Hope this message finds you very well. We apologize for the delay in this response.

We apologize but at this moment our specialized team is currently working on an update that does not allow us to unlink and generate a access code needed for the migration of your profile.

For now you will have to use the email address; Private Messages - Microsoft Community. Keep in mind that this update can take around 1 to 6 months.

We really apologize for this big insolvencies.

Please let us know if you have any other questions, or if the assistance given solved your request, please indicate “Yes” to the question on the Public Forum and we will proceed with the closure of this thread. In case we do not receive a response, it will be closed and locked in the next two business days. 

Best wishes always,

Hello Sid.

Hope this message finds you very well. Thank you for your response.

We would like to inform you about our Certification profiles and MS Learn updates regrading migrations; to streamline the experience, we have migrated your Certification Profile to a Learn Profile. The Certification Profile is now retired and no longer exists. For now on you will only have to login to your MS Learn profile with the email address: Private Messages - Microsoft Community

Keeping in mind that you wish to change that email address to your own personal email address, please follow these steps to change it:

For more information about our new updates please follow these links:

• Microsoft Learn frequently asked questions (FAQs) | Microsoft Learn

• Microsoft Learn frequently asked questions (FAQs) | Microsoft Learn

We wish we could be of more help in this situation, however, we all the new updates are help for the candidates is now very limited.

Please let us know if you have any other questions, or if the assistance given solved your request, please indicate “Yes” to the question on the Public Forum and we will proceed with the closure of this thread. In case we do not receive a response, it will be closed and locked in the next two business days. 

Best wishes always,

Hello Sid.

Hope this message finds you very well. Thank you for your response and patience this entire time.

Please be aware that we have migrated your Certification Profile to a Learn Profile. The Certification Profile is now retired and no longer exists.

Therefore, kindly provide us with the username for your MS Learn with this we will now be able to escalate your case so you can have your profile with your desire email address. However please delete the 

new profile that you have created with your personal email address so the escalation team can use it your the profile that contains your certification.

To locate the username for Private Messages - Microsoft Community, please follow these steps:

1. Log into your Learn profile settings.

2. You will find your "Username and URL" in "Personal Info, username and URL". The text in the textbox is your Learn Username (highlighted below).

To protect your data, please send the information over this private message and we will evaluate the account and get back to you with updates.

Keep in mind that if we do not receive a response, the thread will be closed and concluded after two business days.

Have an excellent Day!

Hello Sid.

Thank you for getting back to us and for taking the time to send us this information.

We want to let you know that we have escalated your case to our Team in charge of further review.

Once we have an update regarding the progress of your case, we will get back to keeping you posted. Please bear in mind that it might take 3 to 5 business days to provide you with further updates.

Wishing you an amazing day,

Hello Sid.

Hope this message finds you very well!!

We are truly sorry for the long wait. Your case is still under investigation by the specialized team. I will keep you posted in the process and progress. Please keep in mind that it can take up to 3-5 business days to provide you with further updates.

Wishing you an amazing start of week!