Hi Narayanan,
Thank you for contacting the Microsoft Community.
I understand that you are encountering an error message while attempting to schedule your exam, and I know how important it is for you to have a hassle-free experience while registering for an exam. Rest assured that I will provide the needed information.
I appreciate you bringing this to our attention. We received several reports from other learners as well about the errors they are experiencing while trying to schedule exams. This was communicated to our support team immediately and we were advised that Pearson VUE experienced service interruption in registration and rescheduling over the last few days.
The announcement below was also made to notify other users about this and confirm that this issue has already been resolved.
RESOLVED: Pearson VUE experienced an interruption in registration and rescheduling
Please attempt to schedule your exam once again. If you are still unable to schedule your exam, kindly provide me a step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) throughout the entire process starting from the sign-in page up until the error page, along with the requested information, through the private message I have initiated. This will allow me to investigate your case further and provide you with more options.
For immediate assistance with scheduling your exam, especially if you intend to use a company discount, please reach out to the ESI Support Team. They are responsible for managing company discounts and coordinating with Pearson VUE regarding to schedule your exam. I have provided their direct contact details to the private message I initiated. Kindly use your work email address when creating a ticket with them:(They usually respond within 3-5 business days. )
However, if you will not use a company discount for your exam, I highly recommend contacting the Pearson Vue Support Team directly by phone or email, as they have direct access to the exam slots and can assist you efficiently. They typically respond within 3-5 business)
If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.
Best Regards,
