Hello, Sethokge!
Thank you for contacting Microsoft's Community.
Based on your inquiry, we understand you need to retrieve your Microsoft Certified Desktop Support Technician (MCDST) to visualize it under your Certification Profile. We will be happy to help you.
To provide you with further assistance, we opened a Private Message where we have requested information related to your Certification Profile in order to verify it and properly assist you. You can find the access to the Private Message, on the top right corner of this screen, as shown in the image below.
We are looking forward to your information. Just a heads up, remember to only send your private information through private message, in order to protect your data.
If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.
Kind regards,
Hello, Sethokge!
Thank you for your response.
We would like to inform you that your account is ready to be migrated to your desired email address so you will be able to visualize your certificates. Please see attached the steps for migrating your account:
1. Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift + N.
2. Copy and paste this link into the private window’s address bar: https://mcp.microsoft.com/mcp/home/migrate
3. Access using a new personal Microsoft account. Please use your desired Microsoft account in this step, as the account used here will be associated with your Certification Profile.
4. If you are shown an error message, please select the option "MCP Home."
5. After you have selected the option "MCP Home," it is possible that you will be asked to log in again. Please proceed with the same MSA you used in Step 3. You will be taken to MS Learn. After this, please paste again the following URL on your browser search bar: https://mcp.microsoft.com/mcp/home/migrate
6. After pasting the URL and pressing enter, you will see this website. Please fill in the blank fields with the MCID and Access Code that we shared with you via Private Message.
In case you encounter any inconvenience while following these steps, please let us know; we will be more than glad to check what is happening and to assist you in the best way.
If no further assistance is needed, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after two business days.
Kindly,
Good Morning,
Im stucked at step number 4 after clicking MCP home it does allows me to login with *removed*
When copy the link https://mcp.microsoft.com/mcp/home/migrate ad paste it in the MS Edge URL it does not prjmpt to the certification site where i should use MCID and codev provided.
In short it does not get to the the bnelo
Thanking You again
Howard
*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*
Hello, Sethokge!
Thank you for the information you kindly provided over direct communication, it is well appreciated.
We would like to inform you that your account is ready to be migrated to your desired email address (per policy the certification profile needs to be linked with a personal e-mail address to avoid issues: Gmail, Hotmail, Yahoo etc.) so you will be able to visualize your certificates. Please see attached the steps for migrating your account:
To continue with this process, please follow these steps:
1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).
2. Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate
3. Sign in with a Microsoft account that has not been used in MS Certifications, different to the email account associated with the other MCID (if you do not have one, we invite you to create it Here).
4. If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard, after that you can copy and paste the same link on step 2 in the same search bar.
5. After you have followed the previous link, it will open a new window to Your Dashboard, as shown in the image below.
6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate.
7. After pasting the URL and clicking on enter, you will see this website. Please fill in the fields MC ID and Access code.
8. Fill in the fields with the following information:
MCID:
Access Code:
To protect personal information, these credentials are provided via Private Message.
If no further assistance is needed, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after two business days.
Warm regards,
Hello, Sethokge!
Thank you for the information provided, we appreciate it.
We want to let you know that the migration is in order to change the e-mail address associated with your certification profile, we have confirmed that your certification profile was migrated to a different e-mail address, since you want a different one, the migration needs to be completed once again. Please proceed with the migration using your desired e-mail address.
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In this case the migration and the connection of the certification profile needs to be completed so you can visualize the certificate, per security this is the procedure we have to complete.
We have started again the process of changing the MSA of your Certification profile by unlinking one more time your previous email from it.
To proceed with the Migration, please follow these steps:
1. Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift + N.
2. Copy and paste this link into the private window’s address bar: https://mcp.microsoft.com/mcp/home/migrate
3. To link your Current Account, type a Microsoft Email Account into the login field. The login must be the one we specified via Private Messages (if you do not have a login, we invite you to create one Here).
4. If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard. You can then copy and paste the same link into the search bar on step 2.
5. After you have selected the option "Home," it will open a new window to the page shown in the image below.
6. Once this page has loaded, please delete the URL, and paste this one:
7. After pasting the URL and pressing enter, you will see this website. Please fill in the blank fields with the following information:
MCID: (Sent through Private Message).
Access Code: (Sent through Private Message).
After you finish the Migration with your Account, please message us so we can verify if it was updated successfully.
If no further assistance is needed, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after two business days.
Let us know if you have any other concerns.
Best regards,
Hello, Sethokge!
Thank you for your kindly patience and cooperation.
We have unlinked again the e-mail address, now you can migrate your account again, it is really important to complete the steps this time using the e-mail address you have access to.
At the moment that you complete the migration using an e-mail address you use, you will be able to access to your account, then please connect your certification profile (Connect a certification profile to Learn | Microsoft Learn) and you will get the access to your MCDST certificate.
Please follow the steps below update your Email, this procedure is called Migration.
Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift + N.
Copy and paste this link into the private window’s address bar: https://mcp.microsoft.com/mcp/home/migrate
Sign in with the Microsoft Email Account that you want to use in your Microsoft's Certification Profile.
If you are shown an error message, please select the option “MCP HOME” which will direct you to Your Dashboard. You can then copy and paste the same link into the search bar on step.
Once you are on Your Dashboard, please copy and paste this link https://mcp.microsoft.com/mcp/home/migrate on the same tab you are working on.
After completing these steps, the Migration screen should come up. The website should look like this:
It will ask you for these details:
MCID:
Access Code:
For personal information protection reasons, you will find these credentials in the Private Message.
We understand how frustrating this process has become for you, as it has taken a considerable amount of time to be resolved. However, the migration process needs to be done if you want to change your e-mail address (please make sure to use the e-mail address you desire). Once you have processed the Migration steps again, your certification profile will be linked with your desired e-mail address, and this will be your log in e-mail address.
If no further assistance is needed, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after two business days.
Kindly,
Hello, Sethokge!
Thank you so much for the information provided.
We have confirmed that you have completed the migration under a different MCID (an account without certificates linked), for you to be able to visualize your certificates please complete the steps under the correct MCID (provided via Private Message) (this is the account that contains the certificates.
Please proceed once again but please make sure to use the information provided via Private Message to avoid migrating a different MCID without certificates:
1. Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift + N.
2. Copy and paste this link into the private window’s address bar: https://mcp.microsoft.com/mcp/home/migrate
3. Access using a new personal Microsoft account. Please use your desired Microsoft account in this step, as the account used here will be associated with your Certification Profile.
4. If you are shown an error message, please select the option "MCP Home."
5. After you have selected the option "MCP Home," it is possible that you will be asked to log in again. Please proceed with the same MSA you used in Step 3. You will be taken to MS Learn. After this, please paste again the following URL on your browser search bar: https://mcp.microsoft.com/mcp/home/migrate
6. After pasting the URL and pressing enter, you will see this website. Please fill in the blank fields with the MCID and Access Code that we shared with you via Private Message (please make sure to enter the MCID provided otherwise the migration will be processed under a different account)
In case you encounter any inconvenience while following these steps, please let us know; we will be more than glad to check what is happening and to assist you in the best way.
If no further assistance is needed, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after two business days.
Sincerely,
