Hi, I am getting the following error message when trying to book an exam: There was an issue scheduling your exam. Please try again later, or if the problem persists, contact support.

Hi,

I noted I can write other exams. So I believe it was because the exam is expired.

Hi Jacob,

Thank you for contacting the Microsoft Community.

I understand that you want to schedule an exam and you cannot proceed due to an error message. I know the importance of this matter, so allow me assist you with scheduling your exam.

Please be advised that this error normally happens if the system recognizes that you are trying to register for an exam which you already took previously - though the certificate/exam has expired, it still detects that you were able to pass it before.

Our Engineering Team is aware about this, and they are already working on a fix, though this may take some time to be resolved. As a workaround, please contact Pearson VUE by phone and request for an offline registration instead. I would suggest not to mention the error you are encountering as it might lead to the testing center asking you to contact us back.

You may reach out to them using the link below:

• Pearson VUE: https://home.pearsonvue.com/microsoft/contact

If in case you have discounts or vouchers, please let me know by responding to the private message I initiated along with the requested information for us to locate and verify other options.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warm Regards,

Hi Jacob,

Thank you for your response through the private message.

Using the information provided, I can confirm that you have already taken the exam and it was inactive as to why you encountered an issue while scheduling the exam.

With that, since you have a company discount, I highly suggest contacting the ESI Support team as they re responsible for company discounts and they will collaborate with Pearson Vue to schedule your AZ-104 Exam and provide you with options for the available slots and dates. You may find their contact information below.

ESI Support Team: http://esisupport.microsoft.com/  

Additionally, if you need further assistance on modifying your exam, below is is the contact information of Pearson VUE EMEA Support Team or you can submit an Email Online form. 

EMEA Region: pvemeacustomerservice1@pearson.com 

Toll-Free: +44-161-855-7455

If you need further assistance, please let us know and we will be more than happy to assist you.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Warm regards,

Hi Jacob,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,