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Hi, I had a technical issue on thursday 15 June that caused me to miss my scheduled exam for CIMA

Hi I was unable to attend my CIMA exam that was scheduled for the 15th of June due to an issue that came up during the secure browser test.

After I checked in for the exam via my cell phone I was waiting for my laptop do complete the secure browser test as per the Onvue process, this took more then 40 minutes I ran the system test and the program much earlier then the scheduled time but I still was unable to attend the examination.

I restarted the application multiple time and restarted the computer as well, the same thing kept happening I have no idea what caused it I did log a ticket with CIMA as well.

Please guide me as I know that I should lodge a ticket as soon as possible.

Answer
Answer

Hi Francois,

Thank you for contacting the Microsoft Community.

I'm sorry to hear that you experienced a network deficiency and couldn't complete your CIMA exam. I am aware of how important it is for you to finish your test on time. I'll make sure to provide you with further information needed in order for you to be assisted by the appropriate team.

Please note that all concerns related to this topic should be handled by the Chartered Institue of Management Accountants (CIMA) Support. They can provide you with further information and clarification of your exam status. You may find their direct contact details using the link below to where you registered for the examination:

CIMA Support: Customer Service :: CIMA/CGMA :: Pearson VUE
 
You can be sure that their team will effectively handle your issue, work with you to solve it, and offer a solution. For future reference, my team's scope of support covers assistance with Microsoft Certification profile access/benefits and exam registration.  
  
I appreciate your patience and understanding on this matter.  
 
If this solves your problem, please indicate “Yes” to the question. If your inquiry was not fully resolved, please post a new question so we may continue in assisting you. This case will now be closed and locked.  
 
Best regards,

Carl_M
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated February 15, 2025 Views 279 Applies to: