Hi, I missed my aptitude test on Microsoft 365. It's an important test . It's saying this site has stopped taking responses. Can you help me access the test?

Hi Esther,

Thank you for contacting the Microsoft Community.

I understand that the power outage you've faced prevented you from taking your test and I know how important this certification exam is for you. Rest assured; I am here to assist you.

For us to further assist you, kindly provide us with the requested account details through a private message for us to check options and locate your profile.

Meanwhile, for urgent help with your exam, please contact Pearson Vue support via phone or chat (please select your region). They have the ability to access your appointment details and address the issue, providing you with available options and recommendations. If you use a company discount, kindly reach out to the ESI Support team directly. Please check the private message I sent for their contact details.

Once contacted and you require further assistance, kindly provide me with the case ID through a private message for us to monitor the case on your behalf.

Please note that if you miss your exam, it will be marked as a “No Show,” and you will lose your fee. If you used a company voucher, it will be forfeited, and your company may be charged a no-show fee. You’ll need to schedule a new registration, incurring the standard fee..

Additionally, you may also visit About online exams with Pearson VUE | Microsoft Learn page for more details about Pearson VUE online exams and to learn more tips on how to avoid any technical errors that might occur on the exam day, you may also refer to the OnVUE Technical Requirements for further reference. 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best Regards,

Hi Esther,

I hope that you're doing well. My colleague @Aileen_A02 is out of the office today, so I'm following up with you check if you reached out to Pearson VUE or ESI support to have the test link activated again. If further assistance is still needed from our end, kindly supply us with the requested details through this private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even via the private message Thank you.

Best regards,

Hi Esther,

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Best regards,