Hi Team, please provide user ID for my candidate ID

Hello, PHANIKUMAR22us!

Thank you for contacting Microsoft's Community.  

Based on your inquiry, we understand that you are not able to find your user and account information. We will be happy to help you.

For your certification profile, there is no User ID, but MCID, the MCID (Microsoft Certification profile ID) is a number used to identify your Certification Profile. It is affiliated with MSID and can be found under one account. To find your MCID, you can follow the steps provided at the following link:

We are looking forward to your information. Just a heads up, remember to only send your private information through private message, in order to protect your data.

If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Warm regards,

Hello, PHANIKUMAR22us!

Thank you so much for the information you have provided.

We have confirmed that your certificate is properly posted.

We have confirmed that your account is already connected with your desired e-mail address and the certification profile is properly aligned and there is only one certification profile under your name, with the information provided via Private Message.

To find your exams scheduled and certificates please go to your credentials section.

Due to recent changes and modernization, your certification profile has changed, you will no longer see the Certification Tab, you need to check for your Learn profile’s Credentials tab (it is in the same location, and it contains your certificates/credentials and exam appointments).

Based on our latest update, beginning on September 19th, 2023, Learners may notice a change in terminology for certain page titles and navigation elements on Microsoft Learn in the Certification space.

If you're trying to access your certificates, you may consider the following steps below:

1. You may try clearing cache/cookies and allow all third-party cookies (steps here).  

2. Make sure you check preserve favorites website data and check both temporary internet files then click delete.   

3. When accessing your dashboard to view your scheduled exam, kindly use InPrivate or Incognito browser. 

4. Then sign in using the correct Microsoft Account used when you scheduled your exam.  

To keep helping you please provide us further details regarding your issue via Private Message:

• Private Messages - Microsoft Community

Kindly check for your scheduled exams and certificates under your credentials tab. If you are unable to find it, kindly let us know and send us a screenshot of the issue.

We hope this is useful to you, if there is anything else we can do for you, please do not hesitate to stay connected with us.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after two business days.

Have a wonderful day,

Hello, PHANIKUMAR22us!

We would like to thank you for the information you kindly provided over direct communication.

After verifying the information, we found a duplicity of profiles under your name. We have retrieved the information of both accounts via Private Message.

We have confirmed that the account with the exam appointment needs to be migrated in order to visualize the exam's information.

To continue with this process, please follow these steps:

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2. Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate

3. Sign in with a Microsoft account that has not been used in MS Certifications, different to the email account associated with the other MCID (if you do not have one, we invite you to create it Here). 

4. If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard, after that you can copy and paste the same link on step 2 in the same search bar. 

5. After you have followed the previous link, it will open a new window to Your Dashboard, as shown in the image below. 

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate. 

7. After pasting the URL and clicking on enter, you will see this website. Please fill in the fields MC ID and Access code. 

8. Fill in the fields with the following information:

• MCID:

• Access Code:

To protect personal information, these credentials are provided via Private Message.

We will be waiting for your response, if no response is received, the case will be closed and locked after two business days.

Warm regards,

Hello, PHANIKUMAR22us!

Thank you for completing the migration.

Please try to access to both accounts using the information provided via Private Message and let us know if you were able to visualize your appointment. We will be waiting for your response.

Kindly try to find your exam if after using both accounts you are not able to find the appointment, I hope you understand that since this is outside my scope of support, it is best to have this question answered by our Exams Support Team. You may respond to this thread with details of the issue getting your exam or your questions, so that I may split and route your question to the right support team on your behalf.

Alternatively, for urgent assistance in scheduling your exam, you can contact directly the Testing Center as they have access to available slots and dates.

You can reach them using the following link below:

• Pearson Vue Support: https://home.pearsonvue.com/microsoft/contact

  Note: Phone support varies by region. Use the aforementioned link to find phone support details for your location.

• Certiport: https://certiport.pearsonvue.com/Support.aspx

In case we do not receive a response, it will be closed and locked after two business days.

Sincerely,

Hello, PHANIKUMAR22us!

Thank you for your response.

We have received your inquiries because you are not able to visualize your exam's appointment, I hope you understand that since this is outside my scope of support, it is best to have this question answered by our Exams Support Team. You may respond to this thread with details of the issue getting your exam or your questions, so that I may split and route your question to the right support team on your behalf.

In case we do not receive a response, it will be closed and locked after two business days.

Kindly,

Hello, PHANIKUMAR22us!

Since we have not received a response from you, we will proceed in closing and locking this case. If you still require assistance, please post a new question. We will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either channel.

Wishing you the best,