Horrible experience with Pearson Vue,do we have any alternative to Pearson Vue for taking Microsoft certification exam?

Hi Ashish,

Thank you for contacting the Microsoft Community.

I am saddened to know that you experienced technical difficulties during your exam. I know how important it is to retake the exam so, please allow me to provide you with further information

As per the about online exams with Pearson Vue page, any technical issues experienced during an exam must be reported immediately to Pearson VUE support for further assistance.

I highly suggest reaching out to Pearson Vue Support as they have access to your exam appointment and can provide other options or recommendations. You may find their contact information below:

Pearson VUE: Customer service :: Microsoft :: Pearson VUE

In case you have already contacted them and were given a case ID, kindly respond to the private message I have initiated and provide us with that case number along with the additional information so we can follow up with them on your behalf. 

Moreover, the time and effort invested in scheduling an exam is something that should not be ignored, and I want to make sure all your hard work will be worth it. Given how essential your time is, I can understand how disappointed you were with the whole experience. You can be sure that I will be working with you to have this looked at. 

I also genuinely appreciate that you took the time to raise these concerns. Your feedback was helpful and timely, this will also help future candidates who are encountering the same issue. In addition, below is a link where you can share your experience:  

Feedback and complaints | Pearson qualifications

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warm Regards,

Hi Ashish,

I hope you are doing well.

I just want to verify if you already connected the Pearson Vue support team regarding your exam and if you still need further assistance after contacting the provided support team, kindly provide the Case ID from Pearson Vue along with the requested information to the private message I have initiated.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warm Regards,

Hi Ashish,

I hope this email finds you well.

As I want to make sure that you are well covered, I am sending you with a follow-up response to confirm if you have successfully contacted Pearson VUE Support or if further assistance is needed.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,

Hi Ashish,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,