How can I access the Microsoft Learning Benefits and Exams Dashboard after 90 business days?

Hello Maria.

Thank you for contacting Microsoft Community.

As we understand, you need to access your account.

We have started a Private Message where we will request details regarding your account to complete the evaluation process. You can access this private message by following this link: Private Messages - Microsoft Community

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.

We look forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked, and you will not be able to reply through either channel.

Best Wishes Always!

Hello Maria.

We hope this message finds you very well.

Great news! We would like to inform you that we have found your account with all of your Certifications. Therefore, we kindly ask you to migrate it to your preferred personal email, with this you will be able to view your Certificates.

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2. Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate

3. Access it with your preferred personal email.

   

4. If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard, after that you can copy and paste the same link on step 2 in the same search bar.

   

5. After you have followed the previous link, it will open a new window to Your Dashboard.

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate

7. After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code.

   

8. Fill in the fields with the following information:  

    

• MCID: Private Messages - Microsoft Community

• Access Code: Private Messages - Microsoft Community

  To protect personal information, these credentials are provided through Private Messages - Microsoft Community.

If this solves your problem, please indicate “Yes” to the question below and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked in the next two business days. 

Have a wonderful day!

Hello Maria,

Hope you are having an amazing Monday! Thank you for letting us know that you have completed the migration process successfully.

Bear in mind that, how your test provider is Certiport, you will not be able to claim a badge with Credly. To claim a badge with Credly you must use the test provider Pearson VUE.

Please contact Certiport to inquire about your missing badge.

Please note: When badge earners are missing badges from Certiport, it is often due to one of the following reasons:

• The default language in your Certiport account is something other than English.

• You have two accounts in Certiport’s certification system.

Please let us know if you have any other questions, or if the assistance given solved your request, please indicate “Yes” to the question shown below and we will proceed with the closure of this thread. In case we do not receive a response, it will be closed and locked in the next business days. 

Best wishes always,

Hello Maria.

Since we have not received a response from you, we will proceed to close and lock this case. If the resolution provided did not resolve the issue, please post a new question, and we will be happy to help. Please note that once the Thread has been locked and closed, you cannot reply.

It was a pleasure to assist you.