How can I apply for exam waiver?

Hi Manisha,

Thank you for contacting the Microsoft community.

Having your Microsoft Credentials exam freeze during your exam scheduled is not an experience we want you to have as I understand that even if you checked in 40 minutes early, you were not able to take the exam. Allow me to provide the correct path to move forward.

Since you experienced technical issues during the exam, kindly share the information requested through the private message that I initiated for us to verify your profile and provide options for you to proceed.

Normally, for technical issues during the exam, it is best to reach out to Pearson VUE directly. Meanwhile, if you are an ESI learner or you used a company discount for the exam is to reach out to the Enterprise Skill Initiative support team for additional assistance as they are the ones that have the specialties to assist for issues faced by ESI learners. I have provided their contact details below: (ESI and Pearson VUE support responds within 3 to 5 business days)

ESI Support: ESI support Contact (Login using your company email)

Pearson VUE: Customer service :: Microsoft :: Pearson VUE

Furthermore, if Pearson VUE provided a case ID with regards the technical issue you experienced, please share it with me as well for us process a request to waive the exam retake waiting period.

For future reference, we recommend to running a system test prior to the exam to minimize the possibilities of any technical related issues and consulting the OnVue Technical Requirements as well as to review your testing environment or taking the exam at a test center for a smoother and more reliable exam experience.

We are doing our best to make your experience better and we would love to hear your insights by submitting your Feedback and Complaints online as this will help us and our exam delivery providers to improve your experience.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi Manisha,

Wishing you all the best.

As my goal is to make sure that I have assisted you completely, please share the information requested through the private message that I initiated if further assistance is needed, and I will do my best to help. To access the private message, kindly click on the message icon under the "Question Info" as shown in the image below:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Sincerely,

Hi Manisha,

I hope all is well with you.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,