How can I change the name on the Credly badge?

Hello Andy

Welcome to Microsoft’s Community. 

We understand that you need to modify the name in your Certification Profile. 

Please know that names are organized in three boxes, first, middle and last name. Credly only takes first and last. If you see your full name on the Badge, it is because your middle name is in the first name box. However, if you have two last names, both will show, as there is only one box for family names.

Please keep in mind this information when filling the form.

To proceed with your request, please fill in this form: Microsoft Certification Profile Name Change Request Form and share with us your Ticket ID via Private Message. You can access on the top right corner of this page, as shown in the image below: 

To get your name correctly updated, we suggest you fill out fields 1 and 2 as follows: 

Field 1: Please field it out exactly how you see it in your MC Profile. 

First Name: ***** - Middle Name: ****** - Last Name: ***** 

Field 2: Please field it out exactly how your name is shown in your issued ID. 

First Name: ***** - Middle Name: ***** - Last Name: ****** 

Once you receive an update from the Legal Name Change department, please let us know to see if everything was solved.  

Please make sure to clearly explain your situation so the Team can provide accurate assistance. 

We appreciate your patience and collaboration, and we will be waiting for your comments. If no response is provided, we will proceed to close and lock this case within two business days.  

Wishing you the best, 

Hi Isabel,

The first and last name are now correct on the MS Certification Profile, but they are incorrect on the Credly badge. Would it be possible to use the new first and last name on my existing badge?

Thanks,

Andy

Hello, Andy

Kindly note that if you have a middle name in your certification profile it needs to be included as first or last name to be visible in credly.

As we previously mentioned: only "first and last name" are visible in badges.

Please keep in mind that for us to assist you, the information we have requested in our Private Message is required to verify your account. 

Due to our security policies, it is necessary for you to provide that information over the Private Message Channel. 

Please make sure to log in using a personal computer and avoid the use of tablets or any mobile devices, as sometimes the Forum layout will not let you share a response because of this.

As soon as we receive the requested details, we will proceed to provide the best solution to your issue. 

Please consider that if we do not hear back from you within two business days, we will proceed to close and lock the case.

Regards,

Hi, Andy

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum.

We want to invite you to please contact us again if any questions or issues arise. Once a Thread is closed you cannot reply. Please, we highly invite you to post a new question so we may continue assisting you. 

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Best of all,