How can i chnage my legal name and the same name on the certification schedule

Hi Ekta,

Thank you for contacting the Microsoft Community.

The Microsoft Credentials Legal name change team has received a name change request for your Microsoft Learn profile.

I know how crucial it is for you to be able to update your legal name on your Learn profile and the same with your scheduled exam. Please be assured that I'm committed to assist you with this.

To move forward with your request, I have started a private message thread where you can provide the necessary details for me to locate and verify your profile completely. This will allow me to review and process your legal name change request accordingly.

You can access our private message by clicking the following link: Private Messages - Microsoft Community

Thank you in advance for your cooperation.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Kind regards,

I cannot access the private message page

i am not able to access this private link

Hello Ekta,

I hope this message finds you well.

If you are the same person as the original poster with the username, Ekta Sharma3, kindly log in to the forum using the email address associated with your post to access the private message. Alternatively, if you are indeed the same person, please reply to this message so that I can start a new private conversation to assist you more conveniently.

Thank you for your cooperation and understanding.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. 

Best regards,

Yes i am the same person and lost my old account.. can u pls start a new conversation with the account associated with Ekta sharma46 and i need to change my legal name in the same account ( Ekta Sharma46)

Hello Ekta,

Thanks for the confirmation.

I can definitely start a new private message for this account. Please access the private message using the link below to share with me the requested details.

Private Messages - Microsoft Community

Upon receipt, please be assured that I'll proceed with necessary actions with your legal name change request.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. 

I have replied to the private message. Please do the needful.

Hello Ekta,

Thank you for sharing with me the requested information privately.

Using them, I was able to process your legal name change request for your Microsoft Learn profile. You should see the change(s) reflected on your Learn profile within 24 hours.

Please check our private message and verify the changes are visible; you may need to wait 24 hours before attempting to register for any exams.

If the name format is incorrect or the changes were still not reflecting on your profile after 24 hours, please let me know by replying to the private message together with a screenshot.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.  

Hello Ekta,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once this has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best regards,