How can I open/track a service ticket I submitted before?

I submitted Microsoft Certification Profile Name Change Request Form last weekend and got one ticket number like "SR..."

Is there any way I can track/access the ticket again?

Hi, Kai!

Welcome to Microsoft's Community.

After doing some research, we found that there is another thread open regarding the same matter. With that said, we will proceed to close and lock this thread, but please rest assured we will continue looking into the situation you are experiencing at the moment.

The public thread will be blocked. Please reference to the other interaction: Could you please change the Legal Name in my Certification Profile? - Training, Certification, and Program Support (microsoft.com)

We hope you have an amazing week,

Franklin Torres
Microsoft Community Support
Support Hours: Monday to Friday 7:30-17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Last updated January 12, 2025 Views 413 Applies to: