Hi Ram,
Thank you for contacting the Microsoft Community.
I recognize that you’re encountering an issue with the Pearson VUE Browser Lock error, especially when you’re in the midst of preparing for an important exam. Allow me to provide you with additional assistance regarding this matter.
Typically, technical issues related to On VUE are handled by Pearson VUE. Their dedicated team possesses the necessary expertise and tools to address such concerns and can provide you with various options and recommendations regarding the On VUE application. I encourage you to reach out to them directly for further assistance with resolving this matter swiftly and will also provide you with possible rescheduling if you are unable to take your exam due to this issue. Kindly refer to their contact information below:
Peason VUE: Customer service :: Microsoft :: Pearson VUE (please know that their response usually takes 3–5 business days).
Should you need further assistance after contacting Pearson Vue, kindly share the case ID along with the requested information through the private message that I initiated. This will allow us to follow up on your case if you did not hear from them.
In addition, as per Pearson Vue, the two most frequent causes of technical issues are (1) testing on an employer-issued computer and (2) unreliable internet connections. Firewalls or security settings from employer-issued computers may prevent the On VUE software from operating properly. Unreliable internet connections (e.g., wireless networks, hotels, VPNs, mobile hotspots) may interrupt connectivity. For these reasons, we strongly recommend using a personal computer (i.e., one not issued by your employer) and a wired, ethernet connection.
Also, before your next exam, please review the following information:
Upon beginning the check-in process, please be sure to close all third-party applications (including your internet browser). If the computer you are testing on has applications that are set to auto-update, please disable updates until you have completed your exam.
To quickly check and force quit applications running in the background such as email, Teams, Zoom, Skype, etc., please use the shortcuts below to access the task manager/activity monitor:
-Windows (Task Manager): Press "Control + Alt + Delete"
-MAC (Activity Monitor): Press "Command + Option + Escape"
Before checking into your exam, it is strongly recommended that you disconnect from the VPN. If you are not able to disconnect from a VPN on a work computer, please consider using a personal computer instead.
We strongly recommend using a personal computer instead of a work computer. Work on computers generally have more restrictions that may prevent successful delivery.
Please ensure that your browser and operating system meet the requirements for On VUE. The most up to date system requirements can be found on the On VUE page for your testing program.
For optimal performance, we recommend using a wired connection via an ethernet cable as it is typically faster and more reliable than WiFi.
Feel free to review the technical requirements to ensure your system is compatible with the On VUE online testing software. Additionally, you can find more helpful advisements regarding online testing on the About online exams with Pearson VUE | Microsoft Learn page.
I hope this helps and please let me know if further assistance is needed.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.
Best Regards,
