How can i reschedule my exam

Hi Prachi,

Thank you for contacting the Microsoft Community.

I appreciate you reaching out to us for further assistance in rescheduling your exam, as I know how important it is for you to take the exam at your preferred date and time so you can prepare well. Rest assured that I will provide a solution so you can reschedule your exam.

To successfully reschedule your exam, please make sure to sign into your Microsoft Learn profile using the email address you use when scheduling the exam. Additionally, check your inbox for the confirmation email. If you don't find it there, please check your spam/junk folders, as the confirmation email may have been filtered there. Here are the steps to reschedule your exam (including troubleshooting steps to prevent any browser-related errors).

1. Update your browser to the latest version. 

2. Clear browser cache and cookies. 

3. Restart your browser and launch an In Private or Incognito browser. 

4. Sign into Learn using the same personal Microsoft account (MSA) you used to schedule your exam. 

5. Proceed with the steps on how to Reschedule and cancellation  your exam (Please see image below). 

Furthermore, for immediate assistance with rescheduling your exam, I highly recommend contacting the Pearson Vue Support Team directly by phone, as they have direct access to your exam appointments and can assist you efficiently (They typically respond within 3-5 business).

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to responds. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi Prachi,

I hope all is well with you.

I just want to follow up with you if you still need further assistance from our end. If so, please let me know.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi Prachi,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once the thread has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.