How can I retake my exam? The screen froze

Hi ChidinmaO,

Thank you for contacting the Microsoft Community.

Since you had technical issues throughout your PL-300 exam, I can only imagine how much difficulty this has caused you. I understand how crucial it is for you to fully demonstrate your competence if possible. Allow me to provide you with information about this matter.

You deserved to have a smooth and fair exam experience, and for an immediate resolution as well, I highly suggest reaching out to Pearson Vue to report the incident as they have direct access to your appointment, and they will review your case and provide you with a fair and timely resolution. You can reach them out using the link below and select your correct region:

https://home.pearsonvue.com/microsoft/contact

Please note that they will respond to you within three business days (excluding Saturday, Sunday, and holidays). If, in any case, you have already contacted this support team, please respond to the private message I initiated and provide us with the case ID and other requested information. Once received, I will monitor the case and provide you with further action.

We regret that you did not get the experience or expectations you had hoped for. This is not what Pearson VUE would like their customers to feel. Pearson Vue strives to provide the best possible experience for our customers. Here is the link where you can share your experience and suggestions: Feedback and complaints | Pearson qualifications

Meanwhile, you may also check the About online exams with Pearson VUE | Microsoft Learn for additional information on how to avoid encountering possible technical issues in the future.

Furthermore, if you are interested in scheduling an exam for a later date, you might want to consider taking the exam at a testing center where you can have a better test experience or use alternative equipment that meets or exceeds the Recommended Specification stated on the OnVUE Technical Requirements for the Candidate page if still want to continue taking it online.

Kindly let me know if you have any additional questions or concerns.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi ChidinmaO,

I'm glad that your issue is now fixed. This case will now be closed and locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Best Regards,