how can I retrieve my MCSE Certificate from 2010?

Hello, Mmatseleng.

Thank you for contacting Microsoft Community.  

Based on your inquiry, we understand you require assistance to with missing certificate.

To provide you with further assistance, we have opened a Private Message where we have requested information related to your Certification Profile in order to verify it and assist you accordingly. You can access the following link: 

Initiate Private Message you can also see the icon shown in the image.

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best regards

Hello Mmatseleng.

We would like to thank you for the information you kindly provided over direct communication.

Here are the steps to activate your account.

After going over your account, please follow these steps:

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2. Copy and paste this link into the private window’s address bar. https://mcp.microsoft.com/mcp/home/migrate

3. Access with a Microsoft account that has not been used in the MS Learn Platform, different to your email address (in your case, if you do not have one, we invite you to create one Here)

4. It is possible you encounter an error message. If that happens, please click on MCP Home, as shown in the image below.

5. After clicking on MCP Home, you will be redirected to Your Dashboard.

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate

7. After pasting the URL and clicking on enter, you will see this website. Please fill in the fields MC ID and Access code using the credentials provided over Private Message.

In case you encounter any inconvenience while following these steps, please let us know; we will be more than glad to check what is happening and to assist you in the best way.

We are looking forward to your response. If no response is received, we will proceed to close and lock the case and private message within two business days.

Have an amazing day!

Hello Mmatseleng.

We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum.

We know that your inquiry might not be resolved yet, but you are particularly important to us and that is why we want to invite you to please contact us again if any questions or issues arise. You can easily do so by posting a new question.  

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and look.

Please keep in mind that once this case has been locked and closed, you cannot reply on either opened channel.

Best regards,