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How do I complain about Pearson vue!

I’ve been trying to get my property and casualty license through Pearson Vue for a while now when I first scheduled my test back in September 2023, I used a family members card they didn’t recognize the charge and did a charge back without realizing it was for my exams. It’s now been since November 2023 that I’ve been locked out of my Pearson Vue account I have tried on multiple occasions to pay that $184 that I need to to remove the block from my account. This has been one of the worst experiences and one of the worst companies I have ever dealt with in my life they always blame my bank even though I called my bank and they told me pearson vue were putting in the wrong billing information this entire time I’ve been locked out of my account since November I call them daily and they still can’t fix It . And now I have to wait another five days for them to even tell me that I can put in my card information again I even called my bank again today and they told me that they haven’t even tried to re-charge my card even though they said that they have and that it got rejected it baffles me that this is the only company that I can take my online exams to get my insurance license through I have been waiting months to resolve this and they are no help whatsoever. I’ve tried multiple times to give them the same card and they kept getting my billing address wrong and now they flagged it as fraud and I have to wait for them to update my entire account again and I’m going through all of this just for them to probably do the same thing again and have my card not go through I know the response that I’m probably going to get from this is to just call the customer service but I have been on a daily basis for the last month and a half the way that they operate. Their customer service and operate claims made and operate. Payments is absolutely disgusting peoples jobs depend on getting their license or continuing their education and I have been waiting months now. They never were able to tell me why the card was getting rejected but my bank told me they were putting the information wrong the entire time and all they ever did was blame my bank . I am fed up with this.

Hi Cametz11,

Thank you for contacting the Microsoft Community.

I completely understand that your experience with Pearson Vue has been far from satisfactory. I'm sorry to hear about the challenges you've encountered throughout this process, and I want to assure you that your concerns are heard and taken seriously.

Normally, any matters related to payment/refund should be coordinated with Pearson VUE, we recommend reaching out to the exam delivery provider directly. They have direct access to your payment and account reactivation. Below are their contact details depending on your exam provider:

Pearson Vue: https://home.pearsonvue.com/microsoft/contact(they (typically respond within 3-5 business days)

.

Meanwhile, please note that our scope of support is limited to exam-related issues only. We are here to assist you with any questions or concerns you may have regarding your exam. Whether you need help with scheduling, rescheduling, accessing, or taking your exam, we will do our best to provide you with the necessary guidance and support.

What I can do is to follow up your case with them and kindly share your case ID (provided by Pearson Vue) along with the needed information on the private message that I Initiated so we can coordinate your case with our Support Team and follow up your case with Pearson Vue.

Furthermore, Pearson VUE strives to provide the best possible experience for you. However, if you encounter any problems or dissatisfaction with Pearson Vue, they would like to hear from you. Your feedback is valuable for them to improve their services and address your concerns. You can submit your Feedback and Complaints | Pearson Qualifications online.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Jan_C29
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Cametz11,

I hope you're doing well.

As I want to make sure you are well covered. If further assistance is needed in our end, please let us know.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Jan_C29
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Cametz11,


Since we have not received a response from you, we'll proceed in closing and locking the case. Please note once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Jan_C29
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated July 25, 2024 Views 146 Applies to: