How do I download my certification

Hello Samuel.

Thank you for contacting Microsoft's Community.

As we understand, you want to know how to download your Certificate.

Please follow this link to view how to download your Certificate.

1. From your Certification Dashboard, click on the “View Credentials” button in the “Credentials” section.

2. To download, click “download” in the lower right on the “Credential” icon.

3. This will list the certificates that you have earned. Click the box next to the name of the certificate to select it.

4. You can preview a single selected certificate, or you can download a .zip file with multiple certificates selected.

If you are still not able to download your Certificate, we kindly ask you to proceed with the following steps, so we can investigate the reason you are presenting this issue.

First, please let's follow the troubleshooting steps below, to rule out browser-related issues: 

1. Make sure to use an up-to-date browser. (e.g., Edge). 

2. Clear cache and cookies: make sure you check Preserve Favorites website data and check both, Temporary Internet Files and Cookies, and then click Delete.  

3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites website data and check both, Temporary Internet Files and Cookies, then click Delete. 

4. Allow all third-party cookies through browser settings. 

5. Please make sure that you have the latest version of the Edge browser. 

6. Access in a Microsoft Edge InPrivate browser.

If there are no changes, please send us a recording of the dashboard through Private Messages - Microsoft Community, showing the options that you have tried so far, you will be able to use PSR (Problems Steps Recorder) following the next steps:  

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps  

• Mac: https://support.apple.com/en-us/HT208721 

It is necessary to display the email address used at the time of accessing the Certification Profile page, and the error message you encounter; we advise you to take multiple screenshots of these if necessary.  

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.  

We look forward to hearing from you again. Please keep in mind, if no response is received, we will close the case in the next two business days.

Hope you have an amazing day,

Hello Samuel.

Hope this message finds you very well.

To continue with the resolution of your case, kindly provide us with the following information:

Private Messages - Microsoft Community

To protect your data, please send the information over this Private Messages - Microsoft Community and we will evaluate the account and get back to you with updates.

Keep in mind that if we do not receive a response, the thread will be closed and concluded after one business days.

Have an excellent Day!

Hello Samuel.

Hope this message finds you very well.

In order for us to proceed with your case, we require some additional details surrounding your account. Due to the nature of the information required, we ask that you please utilize the Private Message feature. If no response is received, we will proceed in closing the case on the next business day.

Have an excellent Day!

Hello Samuel.

We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum. We know that your inquiry might not be resolved yet, but you are important to us and that is why we want to invite you to please contact us again if any questions or issues arise. You can easily do so by posting a new question.

Please note that once the Thread has been locked and closed, you cannot reply. We wish we could be of more help, but if any additional assistance is needed, we will be happy to assist.  

Best wishes,