How do I find the login for my certifications account?

Hi, OSALQU.

Thank you for contacting the Microsoft community.

As we understand from your post, you would like to update the Microsoft account associated with your Certification Profile, as you have forgotten the credentials to access your Certifications. We are happy to help!

To properly assist you, we have sent you a Private Message requesting more information. Keep in mind that this is a public forum, so it would be best not to share any personal information outside of the Private Message.

To use the Private Message feature, please look at the right side of the page and click the icon seen in the image below:

We are looking forward to your response. If we do not receive a response, the case will be closed and locked after two business days.

Sincerely,

Hi, OSALQU.

Thank you for sharing the information requested through Private Message.

To update the Microsoft account associated with your Certification Profile, we must complete the Migration process. To proceed with the Migration, please follow the steps below:

1. Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift + N.

2. Copy and paste the following URL into the private window’s address bar: https://mcp.microsoft.com/mcp/home/migrate

3. Access using a new personal Microsoft account (MSA). Please use your desired Microsoft account in this step, as the account used here will be associated with your Certification Profile.

4. If you are shown an error message, please select the option "Home." You can then copy and paste the URL from Step 2 into the search bar.

5. After selecting the option "Home," you will be redirected to the Member Site, as shown in the image below.

6. Once this page has loaded, please delete the URL, and paste the following:

• https://mcp.microsoft.com/mcp/home/migrate 

7. After pasting the URL and pressing enter, you will see this website. Please fill in the blank fields with the MCID and Access Code that we shared with you via Private Message.

Once you finish this process, please let us know if you can connect your Certification Profile and access your Certificate by signing into your Learning dashboard with your new account and selecting "Certifications" in the navigation menu.

If your request has been resolved, please let us know by selecting "Yes" where it says, "Did this solve your problem?" located at the lower right corner of this post.

If we do not receive a response, the case will be closed and locked after one business day.

Best regards,