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How do I get a replacement certificate

To Microsoft support, 

I am trying to get a replacement ID card for my Microsoft certified professional status as mine was stolen when my car was broken in to. 

I’m unable to log into the online system because I no longer have my access code. It was sent to me in an email back in 2012 and I can’t access the emails that far back anymore.

Are you able to advise how I can get a replacement ID card please and a new access code.

Thank you

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***Personal Information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy***  

Hello, shahriar.

Thank you for contacting Microsoft Community.  

Based on your inquiry, we understand you require to migrate your Certification Profile to a new Microsoft Account, and you require to receive a replacement for your MCP Card.

Please note that Microsoft no longer mails physical documents to our candidates, therefore we are unable to assist you with your card replacement request.

To provide you with further assistance regarding the access to your information, we have opened a Private Message where we have requested information related to your Certification Profile in order to verify it and assist you accordingly. You can access the following link: 

Initiate Private Message

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best regards

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hello, shahriar.

We hope you are doing well.

Since we have not received a response from you, we will proceed in closing and locking this case. If you still require assistance, please post a new question. We will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either channel.

Best regards,

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Sorry this didn't help.

Great! Thanks for your feedback.

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Thanks for your feedback.

 
 

Question Info

Last updated May 12, 2023 Views 48 Applies to: