How do I get my MCTS (Microsoft Certified Technology Specialist) certificate, that I earned back in 2014?

Hello, M

Welcome to Microsoft's Community. We are more than happy to assist you.   

We understand you want to recover your certificates in MS Learn.

Please keep in mind that as of today, all Certification profiles have been migrated to Learn and that the Certification Profile program is now retired and no longer exists. This also means that you will no longer receive an MCID (MCID was a unique ID for the Certification Profile). When Certification Profiles retired, MCIDs also retired. Your unique identifier for your Learn Profile is now your Learn Username.

Due to the updates that have been implemented to the Learn platform over the course of the past few days, and the improvements in our security processes, our support team is no longer able to verify or update any Microsoft Accounts associated with your Certification Profile.

This is because, since July 8, 2024, our platform has undergone significant changes: Keeping Certification and Learn Profiles is no longer required, as the Certification Profiles have moved to MS Learn. For this reason, properties such as MCID or Certification Profile are no longer in use. Instead, the certification progress from our candidates will be contained directly on their Learn profiles.

Please refer to the following Forum page for further reference: https://trainingsupport.microsoft.com/en-us/mcp/forum/all/new-updated-microsoft-learn-exam-registration/c39d5e07-d58b-416b-ba51-aacafdcc4b08

Additionally, previous services related to Certification profiles, such as profiles merging are now self-assisted by users. For further information, we recommend reviewing the Profile and Credentials tabs from the following page (reference image below):

Microsoft Learn frequently asked questions (FAQs) | Microsoft Learn

If you need to recover the account, click on Recover your account (live.com). For further assistance, you can use this link: Reset a forgotten Microsoft account password.

We suggest you try to login in MS Learn using all your accounts used in the past.

Manage your Microsoft Learn profile settings | Microsoft Learn

Thank you in advance for your understanding. If there is anything that we can do for you, let us know. If we do not receive a response after one business day, the case will be closed and locked.

Sincerely, 

Hello, M

Hope you are doing well.

We would like to know if additional assistance is needed. Otherwise, we will proceed to close and lock the case within one business day.

Regards,

Hello, M

We have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum.

We want to invite you to please contact us again if any questions or issues arise. Once a Thread is closed you cannot reply. Please, we highly invite you to post a new question so we may continue assisting you. 

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Best of all,