How do I replace my outlook mcp and Microsoft learn personal account?

Dear FrEzra,

Thanks for contacting Microsoft Certification Profile Support Team!

We have well received your concern about changing the associated account of Microsoft Learn profile. Please kindly allow me to share you with some information i have researched and the summarized details of key points.

The transfer of certificates and badges requires the conflation of your two accounts. Please kindly follow instructions below to probe for more information about how to merge two accounts:

If your profiles are both personal, to transfer your certificate you must have a third Learn Profile under a school/work account and follow the steps below:

The school/work Learn Profile works as a 'bridge' that allows you to transfer certification/training progress from a personal account Learn Profile to another personal profile.

In case you are not part of an organization that can assign you a work or school account, we advise visiting the article: Signing up for Power BI with a new Microsoft 365 Trial - Power BI.

1. Log into your school/work account (profile A) and add the profile that has your certificate (Profile B). This transfers your certificate from B to A. Please wait for the successful merge message.

2. In a private tab, log into your work account and remove the old personal account (Settings > Account Management > Linked accounts > remove). (Remember that when your remove your profile, it will be automatically erased)

3. Log into your main preferred Learn Profile and add your school/work Learn Profile (from Step 1). This transfers your certificate from the work Learn Profile to your preferred personal Learn Profile

Ps: The System forbids the action of merging Personal Profile and Personal Profile pointedly. But you can try to transfer your data to the other Personal Learn Profile by transferring it to your Work Profile first.

Note: With the changes implemented in our site on July 8th (links below), our internal security policies were updated, and our Support Team is no longer able to confirm any personal information to our customers from their Learn Profiles. This means that previous services related to Certification Profiles (merging, migrations, legal name change, etc.) are now self-assisted by users.

• Microsoft Learn frequently asked questions (FAQs) - Credentials | Microsoft Learn

• New! Updated Microsoft Learn Exam Registration Experience (July 8th, - Training, Certification, and Program Support

Learn more about this policy here: Manage your Microsoft Learn profile settings | Microsoft Learn.

We have started a Private Message where we will request details regarding your account to complete an evaluation process. To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.

I look forward to your response. 

Best Wishes

Dear FrEzra,

Thank you for your quick reply!

We have well received your information and please let us keep in touch in Private Message.

Best Regards

Dear FrEzra,

I hope this message finds you well.

I am reaching out to confirm if you have any questions regarding the previous information I provided, or if you need any further help, feel free to reply to me and I’m glad to continue to solve the issue.

Best Regards,

Thanks but before you guys used to help us change from 1 Microsoft personal learn account to another Microsoft personal learn account. Is this not possible again?

Dear FrEzra,

Thanks for your response!

We are truly sorry for the inconvenience brought to you. Indeed, with the transition of our Exam System, we are no longer able to access most candidate's information due to improved security policy, candidate need to manage their Learn Profile through self-service. For more information, please kindly view the link and picture below:

New! Updated Microsoft Learn Exam Registration Experience (July 8th, - Training, Certification, and Program Support

Please feel free to let me know if you have any other concern, and I will be no gladder to help!

Yours Truly,

Dear FrEzra,

I would appreciate it if you could provide an update or any additional information at your earliest convenience.

Thank you for your attention to this matter. I look forward to your response.

Best regards,

Dear FrEzra,

Hope you are doing well.

We are waiting for your response. We would like to know if the resolution provided solved your inquiry and if additional assistance is needed. Otherwise, we will proceed to close and lock the case within two business days.

Best Regards,

Dear FrEzra,

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this thread.

We want to invite you to please contact us again if any questions or issues arise. Once a Thread is closed you cannot reply. Please, we highly invite you to post a new question so we may continue assisting you. 

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Best of all,