I have asked this question before; however, I cannot find it now. I scheduled an appointment for testing with Pearsons on*****. I followed all the rules and waited for the test. Pearsons had me as 180 something in the que despite me scheduling weeks in advance. I tried to contact them using the chat and yelling into the camera. The chat advertised 3-minute responses. I never received any response from the chat the entire time I waited. The test finally began 2.5 hours late. At that time, I try and cancel. They offer to make a case and then they offer to hang up on me and I can deal with it later which is what happened.
I scheduled this time for the test. Pearsons took the reservation and would have kept my money if I didn't stay the entire time or if I did not give them 24 hours of notice. Why do I not get the same courtesy when Pearsons cancels the appointment and refuses to contact me? This is not an accident. This is taking advantage of the customer since they have a monopoly on who we have to use. I feel truly abused and am genuinely reluctant to sign up again. I studied for this test. Now I wonder if I am even going to be able to take it in the future. I spent my entire Saturday studying and preparing and then waiting to test. Pearsons made me pick a time that worked for them. Very few times were available. I chose that time, and they just leave me hanging for 2.5 hours... Why is Microsoft allowing them to get away with this. It genuinely feels like an abuse of both Pearson's and Microsoft's monopoly on their respective businesses. Making a customer wait days and then offering a refund isn't ethical. This was not a mistake. It was an abuse. I still lost all the time I invested and had to sit in total despair and boredom while I begged for someone to respond. If I did not surrender this time, then my money would have been forfeit even though they never attempted to provide a service.
Why is Microsoft allowing this?
***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy. ***