In *Removed* I passed both the AZ-104 and the AZ-305. I re-certified my 104 in time, but forgot to re-certify on the 305 before my *Removed* deadline. On *Removed* I went back in and passed the AZ-305 and this shows as passed when I view my Credential Information on Microsoft. However, the Certification for Azure Solution Architect Expert (which requires both 104 and 305) still says it is expired. How to I resolve this? Does it take a while to update? it has been about 2 weeks.
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How long does it take for Azure Solution Architect Expert Exam to show up?
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Hello bret updegraff1!
Thank you for contacting Microsoft Community.
Based on your statement, we understand that you are unable to access your AZ-305 certification on Learn. We are glad to assist you.
To provide you with further assistance, we have opened a Private Message where we have requested information related to your Learn Profile to verify it and assist you accordingly.
To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.
We look forward to your response. In case we do not receive an answer within two business days, the thread will be closed and locked and you will not be able to reply through either channel.
Best regards,
Microsoft Community Support
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Estimated Response Time: Within 1 Business Day
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Hello bret updegraff1!
Thank you for contacting Microsoft Community.
Based on your statement, we understand that you are unable to access your AZ-305 certification on Learn. We are glad to assist you.
To provide you with further assistance, we have opened a Private Message where we have requested information related to your Learn Profile to verify it and assist you accordingly.
To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.
We look forward to your response. In case we do not receive an answer within two business days, the thread will be closed and locked and you will not be able to reply through either channel.
Best regards,
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day
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Hello bret updegraff1!
Thank you for contacting Microsoft Community.
Based on your statement, we understand that you are unable to access your AZ-305 certification on Learn. We are glad to assist you.
To provide you with further assistance, we have opened a Private Message where we have requested information related to your Learn Profile to verify it and assist you accordingly.
To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.
We look forward to your response. In case we do not receive an answer within two business days, the thread will be closed and locked and you will not be able to reply through either channel.
Best regards,
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day
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Hi again bret updegraff1!
Hope this message finds you well.
We want to let you know that your case was successfully assigned to our Engineering team for further review and assistance.
Once we have an update regarding the progress of your case, we will get back to keeping you posted. Please keep in mind that it might take 5 to 7 business days to provide you with further updates.
Kind regards,
Microsoft Community Support
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Hello bret updegraff1!
Hope you are having a wonderful day.
We still have not received an update from our team. We will keep you informed through this channel.
Do not forget that further updates will be posted between 5 to 7 business days.
Kindly,
Microsoft Community Support
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Hello again bret updegraff1!
Hope you are doing well.
We would like to let you know that our team is still working on your case. We apologize again for the inconvenience, and you may rest assured that once we receive an update, we will post it through this channel.
Remember that it may take 5 to 7 business days for us to provide further communications.
Kind regards,
Microsoft Community Support
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Hello bret updegraff1!
Hope you are having a wonderful day.
We still have not received an update from our team. We will keep you informed through this channel.
Do not forget that further updates will be posted between 5 to 7 business days.
Kindly,
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day
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Hi again bret updegraff1!
We hope you are having a wonderful day.
Our Engineering team has not provided a resolution on your escalated case, which is why we kindly request more time to bring you further updates.
Please remember that the updates will be done in 5 to 7 business days.
Warm regards,
Microsoft Community Support
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Hello bret updegraff1!
Hope you are having a wonderful day.
We still have not received an update from our team. We will keep you informed through this channel.
Do not forget that further updates will be posted between 5 to 7 business days.
Kindly,
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day
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Dear bret updegraff1!
We hope this message finds you well.
We wanted to follow up regarding your escalated case. Our engineering team is still working on it and, unfortunately, we do not have an update to share at this moment.
We understand the importance of this matter and assure you that we are doing everything we can to resolve it as quickly as possible. We expect to provide you with an update within the next 5 to 7 business days.
Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out.
Best regards,
Microsoft Community Support
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Last updated April 22, 2025 Views 90 Applies to: