I have completed AZ-204 exam an ****** but haven't received the certificate yet. For AZ-900, I received it within ******
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Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
July 3, 2025
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Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
How long does it take to get the certificate after passing the exam?
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Hello, Tafsir Ahamed.
We appreciate your reaching out to Microsoft Community.
Based on your inquiry, we understand that you are unable to see your Microsoft Certified: Azure Developer Associate Certificate in the credentials section of your Learn Profile. We’re here to help you with this issue.
If you remember any other emails that may have been used to start / complete exam registrations in the past, we suggest using those emails to access MS Learn and check if your information is visible. See below some tips to retrieve other unexpected emails:
Check your browser navigation history and your saved passwords
Check all possible emails.
Remember, after scoring 700 or higher on your exam, you need to wait 46 hours for the certification to appear in your profile. Make sure you've passed the exam, and after those 46 hours, you'll receive a congratulatory email confirming your pass and certificate availability. Use the same credentials you used to schedule your exam to avoid any duplication issues in your profile.
For further assistance, we have started a private message where we have requested information related to your needs. This step is to verify the details and offer personalized help. You will find the link provided within the message. We are sorry for any inconvenience that this may have been caused.
NOTE: With the changes implemented in our site on July 8th, our internal security policies were updated, and our Support Team is no longer able to confirm to our customers any personal information from their Learn Profiles, such as contact email address or email used to access their Learn profiles: New! Updated Microsoft Learn Exam Registration Experience (July 8th, - Training, Certification, and Program Support
We are looking forward to your information. If we receive any response from you within two (2) business days, we will proceed to close both this case and the Private Message.
Best regards,
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day.
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Hello, Tafsir Ahamed.
We hope you are well.
In order for us to proceed with your case, we require some additional details surround your account. Due to the nature of the information required. If no response is received, we will proceed in closing the case on one business day.
Best regards
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day.
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Hello, Tafsir Ahamed.
We hope you are well.
For continued assistance and due to the nature of the information needed, please utilize our Private Messaging feature to ensure that your information is secure. If no response is received, we will proceed to close the case on the next business day.
Best regards,
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day.
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Hello, Tafsir Ahamed.
We trust that everything is proceeding well for you.
Unfortunately, we did not receive a response from you within the anticipated timeframe. Consequently, we will proceed to close and locked this case. Please be aware that once this thread is closed and locked, you will be unable to reply via this channel.
If you need further assistance regarding your Microsoft's Learn Profile, you can easily reach out to us by a new question or start a discussion (microsoft.com), and we will be delighted to assist you with any inquiries related to Microsoft Credentials.
Warm regards,
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day.
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Question Info
Last updated February 7, 2025 Views 54 Applies to: