Hi, I passed the PL-300 exam on***********************; however, it has been 48 hours and I still haven't received my certificate. Additionally, the status in my Pearson Vue exam history shows that my score is pending.
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Hello, Muhammad Zilany.
Thank you for contacting Microsoft Community.
Based on your inquiry, we understand you are unable to see your Power BI Data Analyst Associate Certificate on your Learn Profile.
To provide you with further assistance, we have opened a Private Message where we have requested information related to your Learn Profile to verify it and assist you accordingly.
You can access with the following link:
We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.
Best regards,
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Hello, Muhammad Zilany.
Thank you for your reply.
We completed the verification of your information and found some important details.
Please refer to our new response via Private Message and send us the additional information requested.
We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.
Best regards,
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Hello, Muhammad Zilany.
Thank you for the information you have provided us in Private Message.
We would like to inform you that our Specialized Team has started an investigation to assist you with this case.
Once we have a response regarding the progress of your case, we will get back to keeping you posted. Please bear in mind that it might take 3 to 5 business days (weekends excluded) to provide you with further updates.
Best regards,
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Hello, Muhammad Zilany.
Thank you for your update. We are glad that your certificate is now available.
We just checked back and confirmed that from our end, the system correctly displays the Power BI Data Analyst Associate certification in your profile.
We informed our Specialized Team of this outcome to proceed with the closure of the escalation, as well as this case. However, if by any chance you need us again, please do not hesitate to contact us back. We will be happy to help out.
Please keep in mind that once this case has been locked and closed, you cannot reply in either channel.
Have an excellent day.
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