Hello TeeHi.
We would like to thank you for the information you kindly provided over direct communication.
After verifying your details, we found you need to complete a Migration.
For this please complete the steps listed below:
1. Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift + N.
2. Copy and paste this link into the private window’s address bar: https://mcp.microsoft.com/mcp/home/migrate
3. Access using a new personal Microsoft account. Please use your desired Microsoft account in this step, as the account used here will be associated with your Certification Profile.

4. If you are shown an error message, please select the option "Home." You can then copy and paste the same link from Step 2 into the search bar.

5. After you have selected the option "Home," it will open a new window to the page shown in the image below.

6. Once this page has loaded, please delete the URL, and paste this one:

7. After pasting the URL and pressing enter, you will see this website. Please fill in the blank fields with the MCID and Access Code that we shared with you via Private Message.

In case you encounter any inconvenience while following these steps, please let us know; we will be more than glad to check what is happening and to assist you in the best way.
We are looking forward to your response. If no response is received, we will proceed to close and lock the case and private message within one business day.
Kind Regards,