How to connect to our video streaming service for onvue

Hi sushanth,

Thank you for contacting the Microsoft community. 

I appreciate your initiative in doing a system check prior to your exam. I know how significant it is for you to meet the system requirements. Allow me to direct you to the appropriate team that can resolve this issue and provide you with possible options.

Please be aware that for optimal performance, a reliable and stable connection speed requirements are 6 Mbps down and 3 Mbps up. I highly recommend testing on a wired network. If testing from home, ask others within the household to avoid using the internet during your exam session.

You may refer to the OnVUE OP 3.0 Network Admin Min Specs (pearsonvue.com) and About online exams with Pearson VUE | Microsoft Learn page for more information regarding Pearson Vue candidate technical requirements.

On your case, since you encountered a system test issue, kindly contact the Pearson VUE Support team as their team will identify the cause of the issue in order to avoid having the same problem in the future and assist you in rescheduling your exam if need be. Kindly include the details of what you have experienced. This would help them take the proper action and give further instruction on how to successfully take your exam. Please then pick the right number based on your region.

Note: The support team will respond within 3 to 5 business days but rest assured that their team is taking action at the earliest opportunity. 

If you already have an open ticket with Pearson VUE kindly provide us with the Case ID along with needed information through private message for us to follow up with them on your behalf. 

Hope this helps and good luck with your exam.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi sushanth,

I hope that you are doing great!

I just want to follow up with your concern and confirm if you have already resolved it with Pearson VUE. So that if you still need assistance regarding your system test issue, we can further work on a solution by providing me with the Pearson VUE case number that I have requested through the private message I have initiated.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi sushanth,