How to contact Microsoft Learn?

Hi Anastasia,

Thank you for contacting the Microsoft Community.

I understand that you need assistance with changing the email address so that you can receive an update from Pearson VUE, and I know how important it is to reach out to the right support to resolve your concern. Nothing to worry about as you have contacted the right support team to assist with your query and to check all possible options on how to proceed with your exam.

For us to locate your profile and to verify the status of your exam, kindly provide us the needed details through Private Message that I have initiated along with the Case ID provided by Pearson VUE so that we can follow-up with them on your behalf. This will also help us to determine the next course of action to take in updating your preferred email address. Please see below image for reference on how to access your private message:

Meanwhile, you can also access and update your certification profile such as changing the email notification by following the steps below:

1. Sign into Microsoft Learn using the same personal Microsoft account (MSA) you use to sign into your certification profile.

2. Click your profile photo avatar or name initials in the upper right corner and select Settings from the drop-down menu.

3. Scroll to the Connected certification profile section.

4. Select “Manage certification profile and exam discounts”.

5. In the certification profile, select the "Edit profile” button to activate editing.

6. Update your information and select the “Submit” button to save your changes.

For your reference, you can visit our public document Manage your certification profile | Microsoft Learn for guidance on how to update the details on your certification profile.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Hi Anastasia,

I hope all is well with you.

As part of my commitment to provide you with the best possible service, I just wanted to follow up with you if you require any additional support or guidance from me. If so, please let me know and provide the requested information through Private Message so I can address your needs promptly and effectively.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Warmly,

Hi Anastasia,

I hope you are doing well.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Warmly,