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How to contact the support for billing issues?

I am a Microsoft employee. I had a certification exam on Jan 25th, which I passed successfully. However, money was withdrawn from my credit card, even though I am a Microsoft employee. I also had a voucher which I passed to the system. Still, the money was deducted from my credit card. I want to have the money back, because we as Microsoft employees get 100% discount on all exam fees. Please call or write me back: **Removed**

PS: It is not ideal, that I have to pass all these details to a public forum, only because Microsoft does not provide any ticket system.



PPS: I already contacted Pearson VUE, and they told me I should contact the Microsoft support via microsoft.com/learning.

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

**moved from Exams // General Exam Policy Questions**


Hi Johann, 

 

Thank you for contacting the Microsoft Community. 

 

Sorry to hear about the trouble regarding fee with your previous certification exam. Allow me to further assist. 

 

For a voucherless discount, you must link your email address under “Exam Discounts” page for you to schedule an exam at no cost, and for voucher code, this can be redeemed on the last page of the exam registration (Once you are redirected on the Pearson VUE site) 

 

Since you’ve already contacted Pearson Vue Support regarding that you had a voucher that was validated on the system, and yet you were charged or deducted from your credited card, I can consult this to my Support Team. They will work with Pearson Vue on your behalf 

for investigation. 

 

To proceed, I initiated a private message (refer to the image below) where you can share the safe way possible all the relevant information needed for review. 

 

Image

 

 

In addition, the only option that we have to write a reply is to respond here in your created thread. Otherwise, if you need real-time guidance, I can set a callback within my availability (Mondays-Fridays 8:30 AM- 5:30 PM PST). Please provide us with 3 feasible time and date including your phone number via private space as well. 

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

 

Best regards,

ShaneM_M
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Johann, 

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Best regards,

ShaneM_M
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Sorry this didn't help.

Great! Thanks for your feedback.

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Last updated March 18, 2022 Views 82 Applies to: