For around the past ********, I have been encountering a problem on my xbox where my security codes for two step verification "expired instantly" or in less then ******. I have tried a different device, different browsers, and other methods to make sure the code is recieved by both the website and the console. While the website (microsoft.com/link) acknowledged the code and says that is safe to close the tab, the Xbox continues to display a message that states "It's been a while since your code expired. When you're ready, let us know and we'll generate a new one." This message always pops up around **** after I begin the login process and will not go away unless I request a new code, which ends up becoming an infinite loop, or if I "use controller instead" which just means not logging in. There was an older log in screen without a QR code that used to work, but the new one does not let me log in. Given my exhaustive efforts on various devices and the previous functionality of the two step verification screen, I am led to believe this is an issue with the console itself, but I am not sure what exactly is the problem or how to fix it. I assume it stems from an update, but I am not sure. Any assistance would be extremely helpful.
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Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
July 3, 2025
Microsoft Credentials Support Has Moved!
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Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
How to deal with instant security code expiry
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Hello, Anonymous_958.
We appreciate your reaching out to Microsoft Community.
Based on your inquiry, we've noted that you are having issues with your Xbox account. We're happy to assist you with this!
We want to inform you that we only verify the elements found in exams and certificates from the Microsoft Credentials program. Keep in mind that if you face any future difficulties related to these topics, we’ll be available to help you.
Due to this circumstance, we do not manage or possess access to this information recovering Xbox account through your profile. For this please feel free to connect with the Xbox support team by visiting their website: - Xbox Support. Where they will provide you with accurate information regarding the uncertainty you’re experiencing.
If you need help with other issues, you can also explore their Contact Us.
Feel free to reach out if you need additional support with your Certification Profile. We’re here to assist and ensure your satisfaction.
We hope that you find this information to be helpful. If so, please let us know by selecting "Yes" where it says, "Did this solve your problem?" located at the lower-right corner of this post.
If we do not receive a response, the case will be closed and locked on (1) one business day.
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Hello, Anonymous_958.
Thank you for reaching out to the Microsoft community.
We would like to know if the resolution provided solved your inquiry and if additional assistance is needed. Otherwise, we will proceed to close and lock the case within the next business day.
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Hello, Anonymous_958.
We trust that everything is proceeding well for you.
Unfortunately, we did not receive a response from you within the anticipated timeframe. Consequently, we will proceed to close and locked this case. Please be aware that once this thread is closed and locked, you will be unable to reply via this channel.
If you need further assistance regarding your Microsoft's Learn Profile, you can easily reach out to us by a new question or start a discussion (microsoft.com), and we will be delighted to assist you with any inquiries related to Microsoft Credentials.
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Last updated July 12, 2025 Views 356 Applies to: