I couldn't download my certificate
How to download certificate
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Hi, Haripriya116.
Thank you for contacting the Microsoft community.
We understand from your post that you would like to know how to download your Certifications. We are happy to help!
There are two ways to view and share your achievements through your Learning dashboard. You can share your Certificates individually via the "Credentials" tab, or collectively through your official Transcript.
To access and share your Certifications, please follow the steps below:
Please visit Microsoft Learn.
Sign in with the personal Microsoft account (MSA) associated with your Learn profile.
Click on your user icon, located at the upper right corner of the screen, and select "Profile."
Select "Credentials" in the navigation menu, on the left side of the screen, then select "Certifications."
To download your Certificates, select "View certification details" under a Certificate, then click "Print certificate."
From the printer drop-down menu, select "Save to PDF" to save a copy of your Certification.
To share your Certifications, click "Share" and select the location to which you wish to share your Certification.
To generate the link to share your Transcript, please follow the steps below:
Please visit Microsoft Learn.
Sign in using the personal Microsoft account (MSA) associated with your Learn profile.
Click on your user icon, located at the upper right corner of the screen, and select "Profile."
Select "Transcript" in the navigation menu, located at the left side of the screen.
Select "Print" and choose "Save to PDF" to download a copy of your Transcript.
Select "Share link" to generate an online link that will allow you to share your Transcript.
Alternatively, you can also set your Learn profile view to public. This will allow anyone with your Learn profile's URL to view your display name, Learn achievements, Collections, and Q&A contributions.
For more detailed information on this matter, please visit the article: Sharing and validating of Microsoft Credentials | Microsoft Learn.
Please let us know if these steps worked for you or if you run into any trouble. We will be happy to help.
We hope that you find this information to be helpful. If so, please let us know by selecting "Yes" where it says, "Did this solve your problem?" located at the lower right corner of this post.
We are looking forward to your response. If we do not receive a response, the case will be closed and locked after one business day.
Sincerely,
Microsoft Community Support
Support Hours: Monday to Friday 7:30 – 17:30 EST
(Except US Public Holidays)
Estimated Response Time – within 1 Business Day
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Hi, Haripriya116.
We hope this message finds you well.
Our team would like to know if the resolution provided solved your inquiry and if additional assistance is needed. Otherwise, we will proceed to close and lock the case after within the next business day.
Kind regards,
Microsoft Community Support
Support Hours: Monday to Friday 7:30 – 17:30 EST
(Except US Public Holidays)
Estimated Response Time – within 1 Business Day
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Hi, Haripriya116.
We hope that you are doing well.
Unfortunately, we have not been able to get an answer from you and we must proceed with the closure and lock of this thread.
Please note that, once this case is closed and locked, you will not be able to respond through this channel.
We know that your inquiry might not be resolved yet, but you are important to us, which is why we want to invite you to reach out to us if you have any other inquiries.
If you require further assistance regarding your Microsoft Certification Profile, you can let us know by posting a New Question.
We wish we could be of more help. If any additional assistance is needed, we will be happy to help.
Best wishes,
Microsoft Community Support
Support Hours: Monday to Friday 7:30 – 17:30 EST
(Except US Public Holidays)
Estimated Response Time – within 1 Business Day
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Reported content has been submitted
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Question Info
Last updated April 15, 2025 Views 534 Applies to: