how to download finished certication

Hello, Gokulakrishnan!

Thank you for contacting Microsoft's Community.  

Based on your inquiry, we understand you have passed the Exam AI-900: Microsoft Azure AI Fundamentals, however your Microsoft Certified: Azure AI Fundamentals is not visible on your Learn account. We will be happy to help you.

Note: With the changes implemented in our site on July 8th, our internal security policies were updated, and our Support Team is no longer able to confirm to our customers any personal information from their Learn Profiles, such as contact email address or email used to access their Learn profiles. 

With this information provided, to locate your previously achieved Certifications, we advise following these steps using all the Microsoft accounts you may have associated with your Certification Profile in the past.

If you are still unable to find your certificate, we opened a Private Message where we have requested information related to your Learn account to verify it and properly assist you. You can find the access to the Private Message, on the top right corner of this screen, as shown in the image below.

 We are looking forward to your information. Just a heads up, remember to only send your private information through private message, in order to protect your data.

If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

kindly,

Hello, Gokulakrishnan!

We hope you are having a wonderful week!

To continue assisting you in this matter, we need to collect personal information. To ensure that your privacy is maintained, please utilize this Private Messaging feature, and please send the details requested Private Message proceed. Let us know if additional assistance is needed. If no response is received, we will proceed with closing the case within one business day.

Kindly,

Hello, Gokulakrishnan!

We hope you are having a wonderful week!

To continue assisting you in this matter, we need to collect personal information. To ensure that your privacy is maintained, please utilize this Private Messaging feature, and please send the details requested Private Message proceed. Let us know if additional assistance is needed. If no response is received, we will proceed with closing the case on the next business day.

Kindly,

Hello, Gokulakrishnan!

Since we have not received a response from you, we will proceed in closing and locking this case. If you still require assistance, please post a new question. We will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either channel.

Wishing you the best,