How to find my certificate

Hello, Mamatha.

We are happy to have you here at Microsoft’s Community. Your inquiries will always be well received.   

We understand that you are facing issues accessing your old certificate.

We will be more than happy to help you. To start with the resolution of your inquiry, we will require more information through Private Message. To use the Private Message Feature please look at the right side of the page and click the icon seen in the image below: 

We look forward to hearing from you again. Please keep in mind, if no response is received, we will close the case in the next two business days.

Hope you have an amazing day,

Hello, Mamatha.

Thank you for getting back to us and for taking the time to send us this information.

Great news! We would like to inform you that we have found your account. Therefore, we kindly ask you to migrate it to your preferred email.

To continue with this process, please follow these steps:

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2. Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate

3. Access it with your preferred email.

   

4. If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard, after that you can copy and paste the same link on step 2 in the same search bar.

   

5. After you have followed the previous link, it will open a new window to Your Dashboard, as shown in the image below. 

   

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate

   

7. After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code.

   

8. Fill in the fields with the following information:  

    

• MCID: 

• Access Code: 

To protect personal information, these credentials are provided through a NEW Private Message.  

If this solves your problem, please indicate “Yes” to the question below and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked in the next two business days. 

Greetings,  

Hello, Mamatha.

Since we have not received a response from you, we will proceed to close and lock this case. If the resolution provided did not resolve the issue, please post a new question, and we will be happy to help. Please note that once the Thread has been locked and closed, you cannot reply.

It was a pleasure to assist you.

Please stay safe and healthy,