How to get Certiport Certifications on my Learn profile?

I took a Certiport exam through my school with my school Microsoft account. I want this certificate to show up on my Microsoft Learn profile (which has my personal and school account connected) but I do not know how to get the certifications to show up on my Learn profile. When I click "align accounts" in the certification section it says "no certification profile found". How do I fix this?

Hello, Jake.

Thank you for contacting Microsoft Community.  

Based on your inquiry, we understand you want to merge your Certification profiles into one.

To provide you with further assistance, we have opened a Private Message where we have requested information related to your Certification Profile in order to verify it and assist you accordingly. You can access the following link: 

Initiate Private Message

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best regards,

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hi Jake.

Thank you for your response.

After verifying your details, we found that your Certification Profile is unlinked. We found you need to migrate your profile to a new Microsoft Account.


1. Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift + N.

2. Copy and paste this link into the private window’s address bar: https://mcp.microsoft.com/mcp/home/migrate

3. Access using a new personal Microsoft account. Please use your desired Microsoft account in this step, as the account used here will be associated with your Certification Profile.

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4. If you are shown an error message, please select the option "MCP Home."

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5. After you have selected the option "MCP Home," it is possible that you are bein asked to log in again. Please proceed with the same MSA you used on Step 3. You will be taken to MS Learn. After this, please paste again the following URL on your browser search bar: https://mcp.microsoft.com/mcp/home/migrate

6. After pasting the URL and pressing enter, you will see this website. Please fill in the blank fields with the MCID and Access Code that we shared with you via Private Message.

 

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In case you encounter any inconvenience while following these steps, please let us know; we will be more than glad to check what is happening and to assist you in the best way.

We are looking forward to your response. If no response is received, we will proceed to close and lock the case and private message within two business days.

Kind Regards,

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hello, Jake.

Thank you for the resolution confirmation. We are glad we were able to assist you with your inquiry!

We will proceed to close and lock this case. However, if by any chance you need us again, please do not hesitate to contact us back. We will be happy to help out.

Please keep in mind that once this case has been locked and closed, you cannot reply in either channel.

Have a wonderful day!

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Question Info


Last updated November 20, 2023 Views 74 Applies to: