How to resolve the "Access code is invalid" error

Hi thato,

Thank you for contacting the Microsoft Community.

I understand you need assistance in proceeding with your exam as I can sense how important it is for you with all the effort and hard work you've exerted. Allow me to provide you with information and assist you regarding your concern.

Since the access code wasn't working, which prevented you from taking your exam, for the best possible solution, I highly suggest contacting  Pearson Vue, as they have direct access to your appointment. (Note: normally if a technical issue occurs before, during, and after the exam, it is best to initially reach out to your exam delivery provider). I can assure you that they are best equipped with this type of concern.

However, since you have mentioned that you have already contacted Pearson Vue, but no resolution has been provided yet, kindly share the Case ID along with the requested information in the private message I have initiated as this will allow me to furthermore investigate your case on their behalf.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi thato,

I hope you are doing well.

To make sure that I have your case well covered, I just want to send a follow-up to see if the recommendations and options provided in my previous response resolve your concern.

Kindly let us know if further assistance is needed by replying to this post or even in private message and I'll be happy to assist.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi thato,

We haven’t received any update from you. This case will now be closed and locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Best Regards,