How to retrieve my certificate

Hello RH_2020,

Appreciate bringing this matter to us.

Since you mentioned that you acquired your certification last 2013, it is possible that your login email address has expired due to inactivity. What we need to do here is to locate your account on our database and reset your Access code. This way, you’ll be able to link your preferred personal Microsoft account.

To proceed, please respond to the private message I have initiated requesting for your account details to locate and verify your profile. To view your private message inbox, please click the icon below or the top right side of the screen:

Please note that if we won’t receive response from you after 2 business days, this case will be locked and closed.

Hope to hear from you soon.

Kind regards,

Hi RH_2020,

In order for us to continue in providing assistance, please respond through the private message we have initiated.

In case we don’t get any response in the next 2 business days, we’ll proceed in closing and locking the case.

Kind regards,

Hi RH_2020,

We are eager to assist you, but due to no response, we are unable to check on your details.

If we do not get any response by the next business day, the case will be automatically closed and locked.

Kind regards,

Hello RH_2020,

Since we did not hear anything from you, as per the process, I will be closing and locking this thread now. Please be aware that after the case was locked, we won’t be able to respond even on your private messages. 

We still care about you and we want to hear more information from you. Once you have more time, please don't hesitate to post a new question so that we can continue assisting you.

Kind regards,