How to unlock suspended MS Account that encountered "Try Another Verification Method" after trying to Continue the appeal and input the mobile number.

Hello, Michael Dimapilis.

Welcome back to the Microsoft Community.  

Based on your inquiry, we understand that the Microsoft Account (MSA) associated with your Learn Profile is suspended, and you require help with changing the account so you can access your certifications.

The Microsoft Credentials support team no longer assists in the migration of accounts associated with a profile after the Certification profiles platform modernized and moved to MS Learn (links below). Certification Profiles and MCIDs retired, and the respective support services moved to self-assistance through your Learn Profile.

By system design, a Learn Profile cannot change the associated MSA. Instead, the process of associating any certification and training progress to a different account is now completed through adding the unwanted Learn Profile to the main/preferred Learn Profile.

However, since you are unable to access to the MSA associated with your current Learn Profile, it is necessary that you contact the Microsoft Account support channel. This is the main and only channel available for account recovery inquiries:

• Get help with your Microsoft account - Microsoft Support

Links to the changes in the Microsoft Credentials platform:

• Microsoft Learn frequently asked questions (FAQs) - Credentials | Microsoft Learn

• Microsoft Learn frequently asked questions (FAQs) - Profile | Microsoft Learn

• New! Updated Microsoft Learn Exam Registration Experience (July 8th, - Training, Certification, and Program Support

Please let us know if there is anything else we can do for you. If no additional assistance is required, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

Hello, Michael Dimapilis.

We hope you are doing well.

Please let us know if there is any other inquiry we can help you with.

If no response is received, we will proceed to close and lock the case the next business day.

Best regards,

Hello, Michael Dimapilis.

We hope you are doing well.

We wish we could be of more help. However, since we did not receive further replies from your end, we require closing and locking this case. If there is any other inquiry we can help you with, we invite you to post a new question.

Please keep in mind that once this case has been locked and closed, you cannot reply.

Best regards,