Hello Darren,
Please note that the address on your profile is identical on your Transcript.
In order to update your address on your profile, please sign in to Microsoft Certification Dashboard then click on Edit your Certification profile under your MC ID.
Once you are on your Certification Profile, you’ll get the option to change the address. Also, please ensure that all the required fields marked with an asterisk* are correctly filled in before saving the changes.
If you’re having an error in updating your profile, please provide the requested information through the private message I initiated.
Once information is received, I’ll proceed in updating your address on your behalf.
I look forward to your response. Please note that if no response has been received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.
Regards,
Hello Darren,
Thank you for confirming that your address has already been updated.
On the other hand, for your dashboard access issue, you may try downloading/updating to the latest versions of Edge or Google chrome and make sure to allow all third party cookies on your browser.
See sample image below:
Should the issue persist, please provide us a step by step screenshots of your actions using a PSR (Problem Steps Recorder) in our private message.
I look forward to your response. Please note that if no response has been received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.
Regards,
